David Roberts Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

- Director of Business Systems Analysis within Optum Financial, reporting to Optum Bank CIO- Led hardening and improvements within the Non Bank Trustee (NBT) platform. Responsible for ongoing production support and enhancements.- Partnering across the organization on key projects, modernization efforts and consolidation of platforms.

- Rejoined ConnectYourCare in July 2019, returning with a focus on Sustaining Engineering projects the dealt with enhancements, fixes and client requests to the CYC Core Platform.- Oversaw the migration of more than $2B in assets and 500k consumer HSAs during NBT Transitions from March 2020 through its completion in October 2022. The effort was a system.

- Member of the Enterprise Data Quality Monitoring (eDQM) team.- Providing expertise in data quality, quality controls, and process improvement.- Contributing to the implementation of quality controls, completion of data quality assessments and partnering with teams to maintain compliance with EDG policy guidelines.

- Led a team of highly skilled Project Managers and Analysts on the Implementation and Reporting team for the System Strategy area within UnitedHealthcare’s Quality organization.- Oversaw projects that supported strategic IT audit tools for UHC Quality and Operations units while working closely with leadership to achieve on time deployment of critical.

- Managed team responsible for End to End (E2E) and Claim Reconsideration reporting which consisted of complex reporting packages that required analytics and operational understanding.- Oversaw the reporting implementation to a new Business Intelligence (BI) tool in Platfora. The program was a key part of efforts to drive the reduction of rework within.

- Led the Implementations and Reporting area within the newly formed System Strategy team. - Assembled a team of skilled Project Managers and Analysts to work closely in support of internal Quality audit programs.- Supported policies and procedures while fostering relationships with leaders within Quality and IT to better understand business needs and pain.

- Oversaw two teams that exceeded more than 20 direct reports. Team responsibilities included issue management, reporting, analysis, file loads and transfers along with other special projects related to process improvement.- Utilized SQL and MySQL to develop reporting that would be used for analysis with clients and executives. Trained direct reports on.

- Successfully managed projects that comprised business and IT resources. Projects would range from 1-month efforts to several month initiatives.- Developed internal process improvement framework based on six-sigma and DMAIC principles to drive the reduction of client issues, foster proactive operational monitoring and improve system capabilities..

- Relied upon for issue resolution as well as client support. Required to demonstrate operational knowledge, meet critical deadlines and translate complex issues into understandable terms.- Chartered IT projects based on system knowledge while contributing to the business requirements in order to affect process and quality improvements.- Leveraged SQL for.

Bachelor Of Arts, Economics

Activities and Societies: Member of the National Society of Collegiate Scholars (NSCS). Member of Omicron Delta Epsilon (ΟΔΕ), the.

Master Of Science, Management: Financial Management