David Robinson Email & Phone Number

Milton Keynes, Gb

Dublin, Ie

As Bluecube Technology Solutions joined forces with the wider Ekco group I retained my position within the Senior Leadership team helping to drive the continued success of Ekco UK. Reporting to the UK COO.Continuing my focus on both people first leadership and absolute client centricity, I helped the teams I support grow to encompass our new colleagues. I am playing an instrumental part in helping to bring everyone together so that we can achieve our mission.Supporting three core pillars of delivery, from new business development, commercial modelling and a centre of support, into the ongoing client engagement and relationship management. I work to empower the people here that are responsible for ensuring the continued growth of the organisation and who make sure that our clients continue to receive the very best levels of care and strategic development.

Milton Keynes, Gb

As Bluecube continues to grow, hitting record success during the pandemic years and into the hybrid / modern workplace we undertook a restructuring of the leadership within the organisation in order to help support the challenges that this growth was creating.I had to ensure succession planning was in place for the Client Engagement function so that I could widen the support being provided to other business teams. Two functions were built from scratch to support with the growth, Commercial Services and Data Science. I retained the support of both Client Engagement at a higher level and also extended my support to our People and Culture team as a new challenge.This transition into a senior leadership role has been one of the most exciting developments of my career. Developing a more strategic vision away from the purely operational needs of the business and being given the opportunity to execute that vision with the support of very capable people is a real privilege.

Milton Keynes, Gb

Following on from the hybrid Professional Services team approach, the business made the decision to segregate the functions in order to support the continued growth of Bluecube as well as to allow for more focused leadership in each area. By this point, the business had grown substantially.I redesigned and rebuilt a team of IT professionals to lead relationship management, retention, and client advocacy within the business. The team retained and redesigned it's commercial objectives and we all took great pride in the impact that we made on both our clients and internally within Bluecube.This was a real step in my own personal development into leadership.The team are instrumental in helping our clients transition to cloud-first computing, supporting them with their overall technical direction and ensuring that we have roadmaps to support their strategic direction. The team are also providing robust day-to-day support, acting as a home for any questions as well as being there for escalation of any issues.

Milton Keynes, Gb

Following several successful years working as a client manager at Bluecube, I then spent several years heading up the Client Success Team at Bluecube (Currently referred to as the Client Engagement Team). This was also a hybrid working team with our senior technical engineers in order to provide a blend of technical consultancy and relationship management from a single function.My role was to support the team, to create an environment where the people I was working with could thrive and develop. We made sure that the team delivered outstanding customer service, advocacy and commercial awareness. That everyone within the team is driven and supported to make sure our clients were given the best advice and technical guidance.The team were responsible for ensuring that we offer our clients the right mix of commercial advice along with a keen understanding of appropriate technology and how best to implement it based on their requirements. The team provides technical pre-sales consultancy and were also heavily involved in post-sale implementation of project work as well as the ongoing delivery of excellent customer service.

Milton Keynes, Gb

As an account manager (currently referred to as a client engagement manager) I was responsible for building and maintaining relationships between Bluecube and our many varied clients. Making the best use of these relationships I support our clients with a mix of technical advice, customer services, and commercial consultancy.I also supported the business internally, providing assistance to various Bluecube teams, both technical and non-technical. This includes providing commercial and customer satisfaction reporting against defined KPI's. Ensuring that our various technical departments understand the changing requirements of our clients and generally assisting the senior leadership team on a day-to-day basis.

Milton Keynes, Gb

As the Technical Team Manager I was responsible for the day to day delivery of the core Bluecube technical service. This included the service desk itself, the NOC and project teams as well as providing essential support to the Account Management and Business Development teams.This team configuration supported Bluecube through one its most rapid periods of growth and we successfully drove both technical excellence and customer service.

Milton Keynes, Gb

Reporting to the Bluecube Technical Team Manager I worked as a service desk engineer. I was providing second-line systems support on both desktop and server estates for the varied Bluecube client base.I had to ensure that the incidents, problems or requests that I was working on were all managed correctly so that our SLA's would be adhered to and ensure that customer service was always paramount.Although the technology that we were supporting at the time has now been greatly surpassed, the foundation that this kind of technical engineering works provided is invaluable. The exposure to so many different systems, people, and challenges provided a bedrock of experience.

This was my first full time role in IT. I worked as an onsite technician within the manufacturing sector.Reporting to the head of IT in a team of two I was supporting a local Windows 2000 domain of around 100 workstations. I was required to help manage an IBM i Series (AS400) environment which involved running jobs for the CRM suite (Movex), data backup management and maintenance tasks.I was involved with the management of various third party organisations that were suppliers to the business and I gained valuable experience whilst in this position.