Senior Telecom engineer in Telecommunication (Industry, Sales, Public Company and Call Center environment)Owning the operational side of the voice infrastructure within an international businessIn charge of Voice Helpdesk (L3), issue and Service Level management (complex troubleshooting and resolution).Technical project manager for voice solutions: infrastructure, applications.Business Continuity/Recovery Plan (BCRP): set up and implementation.Specialties: • SIP trunking• Aastra Solutions: A5000 ACS, AXs platform, UCP, ACP, TWP, CTI• Cisco Voice technologies: CUCM, UCCx/IPCC, Unity Connection• Avaya Technologies: Media-Server, Media-Gateway, Communication Manager CM3 and higher, CMS, Voice Mail (Audix, Modular Messaging), IVR, CTI, AES, Voice Portal, AIC• International Telecoms operations;• IVR script / development: Avaya, Conversant, ICM• Solution Deployment• Site set up, expansion, move, integration• Off shoring;• Project management;• Vendor management (Avaya, Orange, SFR, BT, Verizon Business);• Problem management skill;• ITIL cerftified;• Avaya certified