I am a Certified IT Professional with 10 years of experience in the industry, specializing in configuring technology hardware and troubleshooting operating systems, including Windows 7/10, Mac, and Chrome OS. I am confident in not only resolving technical issues, but providing excellent service to end-users. In my previous roles, I have excelled at performing software/hardware configuration duties, configuring layer 2 switches and creating technical documentation used for technology refresh projects. However, my number one priority has always been providing great IT support and customer service. I take pride in knowing I can provide the best technical support to end-users and upper management.Throughout my career, I have been recognized numerous times, I am a great team player with excellent analytical skills and the ability to function well in a fast-paced environment.