David Wilkinson Email & Phone Number

Houston, Tx, Us

North America

Working alongside 23 of the Top 5% employees across North America specializing in business development to execute a strategic mission and achieve challenging ambitions, within a 12 month timeline.1st Iteration End Date: April 2025.

Houston, Texas, United States

Responsible for leading acquisition, new business development, and delivery with a team that is the best in the industry. Striving to deliver anything at the click of a button, in 30 minutes or less by 2030.

United States

Responsible for leading acquisition efforts to launch 34 new & uncontested markets across the United States within a 90 day deadline, with an ambition to grow national market share by +5%Key Accomplishments:▪ Led a team of 4 of the Top Account Executives in the country to contribute to the launch of 34 new & previously uncontested markets in the United States, conjointly supporting the rollout of the brand Domino’s Pizza.▪ Densified supply parity via direct acquisition of Key SMB Accounts ▪Allocated a local direct report to lead Enterprise Acquisition under Project Apollo (joint program)▪Directly responsible for crafting a vision, team values, go to market strategy, and remote/in person execution▪ Led weekly team presentation updates on Strike Team progress to Central/HQ.▪ Cross collaborated with multiple departments including central operations, new verticals, courier, eater, and marketing▪Deliverables and objectives achieved 1 month ahead of schedule

Houston, Texas, United States

Key Accomplishments:▪ Responsible for leading a team of up to 10 Account Representatives and Executives, focused on partner acquisition and onboarding.▪ Acquired over 1,200 SMB restaurant partners; Represented 60% of the Top 10 highest grossing acquisition partners in the Southwest Region.▪ Increased Gross Bookings by $50mm USD in Annual Reoccurring Revenue▪ Decentralized Enterprise Acquisition from external contractors to local teams resulting in several hundred post-MFA franchise groups entering into a partnership.▪ Increased App Market Share by Double Digits YOY▪ Created Regional Marketing Initiatives (Apparel, Partner Facing Materials)▪ Assembled an in-house training program to develop IC’s in their careers.▪ Increased Employee Engagement by Double Digits▪ Became an UberStar for 2023 (Ubers Honor Role)Promoted

South Central Region, United States

Responsible for leading inbound and outbound: acquisition, business development, account management, product sales, revenue management, ops, and CRM strategies in the South Central United States. Led large multi-role dispersed teams across and in up to 3 offices and 7 states, governing a portfolio of +17,000 accounts and over $100mm USD in net annual turnover.For the past nine years, I have advanced through the ranks receiving four promotions, from my initial position as a freelance acquisition account manager working on the Booking.com B.V. account with Priceline.com, Inc. to this role as the Area Manager of the South Central USA region.Key Accomplishments:▪ Catapulted employee engagement scores from 43% to 92%, refocusing energy towards team building, communication, collaboration, and recognition.▪ Introduced two succession planning programs centering on developing communication, storytelling, change management, leadership presence, and project management skills, resulting in over 20 promotions. ▪ Added a new summer internship program with the University of Houston, resolving growing concern over how to recruit top talent to support ever-growing partner base.▪ Delivered urgently needed crisis management framework within 48 hours of Hurricane Harvey, parts of which were later adopted and rolled out by Crisis Management team to all 200 global locations.▪ Decreased net overflows of in-bound calls from local offices to customer support by 20%, creating a JavaScript tool to visualize in-office and remote workflows, also enabling 30% climb in outbound connections to partners for remote employees.▪Organized, led, and participated in quarterly events including QBR’s, tradeshows, industry conferences, etc. Experienced in public speaking in front of large internal and external audiences as well as organizing in-house media coverage of events.▪ Grew B2B partnerships from 2,000 to over 17,000 and annual net-revenue from $9mm to over $100mm in less than a decade

South Central Region, United States

Led a team of +6 Account Managers & Account Executives responsible for both new partner acquisition and CRM management for existing partners. Team scope: catering complex technology, communication, and support needs to a portfolio of +5,000 lodging partners across Texas, Oklahoma, Arkansas, and Louisiana.Key Accomplishments:▪ Built centralized sales data repository in NORAM to track sales leads, sales cycle process, and revenue, helping grow North America client base from a few thousand properties to 200,000+ partners,▪ Introduced sound business plans enabling rapid business expansion across seven states, gaining leadership buy-in to open 3 new area offices beyond Houston. Received promotion to manage first three in Houston, New Orleans, and Dallas.Promoted to Area Manager.

New Orleans, Louisiana

Experienced with personally providing Revenue Management Consultancy & CRM for over 300 lodging accommodations in New Orleans, LouisianaKey Accomplishments: ▪ Increased net-revenue +$20mm in two years, pushing boundaries to make room for growth and new ideas in the areas of Revenue Management & Acquisition.▪ Nurtured client relationships with 300+ lodging accommodations, delivering critical revenue management consultancy and Customer Resource Management (CRM) advice.▪Acquired numerous partnerships with traditional and non traditional accommodations from Global Chain Hotels to B&B properties and Homes.Promoted to Senior Account Manager.

Houston, Texas

Revenue Management support for Accommodations in Greater Texas - Booking.com B.V. BrandKey Accomplishments:▪Provided consultative guidance to a portfolio of 300+ lodging accommodations in Texas on the topic of Revenue Management▪Grew client incremental revenue by +100% YOY (minimum) via global online marketing initiatives, focusing on consumer booking trends, and ways to leverage innovative products to increase ADR, LOS, and REVPAR.Transitioned to Account Manager.

Houston, Texas

Freelance Corporate Business & Brand Development in Greater Texas - Assigned to Booking.com B.V. Americas LaunchKey Accomplishments:▪Acquired over 200 partnerships with key clients in the accommodations space▪Grew brand awareness via relationships with local bureaus and associations.Promoted to Revenue Manager Full Time.

Houston, Texas

Managed a team of +25 - 50 spanning 5 roles including Guest Service Agents, Bellmen/Doormen, Night Audit Accounting, Valet, and Security. Responsible for hiring, coaching, sales and inventory management, reports, audits, scheduling, rooms budget, P&L, performance management, and entire department operations.Key Accomplishments:▪ Achieved revenue of $8mm in rooms and $500,000 in incremental, by negotiating walk-in rates, promoting premium packages, targeting new corporate accounts for acquisition, driving repeat guest programs, and managing gift shop/valet price points/profitability.▪ Exceeded or met annual quotas, achieving all sales goals, by leveraging strong knowledge of inventory management, revenue analysis, financial reports, and staff and billing audits.▪ Strengthened team unity, resulting in 90/100 Associate Opinion Survey Score of Leadership.▪ Enforced customer-centric culture, leading to 93/100 average Guest Services Satisfaction Score.Hotel Derek4 Star - 314 Rooms

Houston, Texas

Assistant to the Front Office ManagerResponsible for training, coaching, sales and inventory management, reports, accounting audits, and front of house guest relations/operations.Promoted to Front Office ManagerHotel Derek4 Star - 314 Rooms

Houston, Texas

After graduating from the University of Houston with a BS in Hospitality Management (HRM), I launched my career overseeing a team of +10 front office, guest service agents, bellmen, doormen, drivers, and night audit accounting employees. This is where I gained a love of mentoring others; I took every opportunity to coach my team on sales management, customer service, reports and audits, and operations management.InterContinental Houston4 Star - 485 Rooms

Houston, Texas

GSA: Responsible for ensuring guest satisfaction, promoting hotel sales through inventory up-selling, and securing revenue.Night Auditor Accounting: Responsible for rolling all computer systems over to the next day, auditing all accounts, remitting charge card revenue to the CC processors and cash to in house accounting, as well as completing financial reports for the comptroller on revenue, adjustments, and daily P&L.Promoted to Front Office SupervisorInterContinental Houston4 Star - 485 Rooms

Bachelor Of Science (B.S.), Global Hospitality Leadership (Hotel & Restaurant Management), Conrad N. Hilton College

Concentrations in Business Management, Accounting, Finance, Law, and Hospitality Industry

Certification / Minor, Commercial Beverage Management

Concentrations in Logistics, Supply Chain Management, Finance, Marketing, Sales Management

Business Administration And Management, General

High School

Education record