Director Of It Services, Prescott
CurrentLead information technology team on the Prescott AZ campus of Embry Riddle Aeronautical University. The campus supports 3200 students and 525 faculty/staff members. Provides leadership, planning, and management of IT Services. Ensures an effortless customer service experience driving quality, efficiency, and a high level of customer satisfaction with all interactions. Monitor workloads through the use of metrics, KPls, and observation to ensure timely and accurate completion of work orders and projects. Identify trends, anticipate problems, perform root cause analysis, and work across IT to implement preventative measures to ensure a best-in-class level of support and service. Responsible for ensuring that University IT standards and guidelines are implemented and communicated at the campus level. Partners with the Prescott Campus leadership to develop and execute technology strategic and tactical initiatives. Ensures the Information Technology strategy is aligned with the Prescott Campus strategy, including administrative, academic, and research goals. Serves as the primary point of contact, engaging with the Prescott Campus constituents to identify technology solutions that meet the campus business needs.