Lead information technology team on the Prescott AZ campus of Embry Riddle Aeronautical University. The campus supports 3200 students and 525 faculty/staff members. Provides leadership, planning, and management of IT Services. Ensures an effortless customer service experience driving quality, efficiency, and a high level of customer satisfaction with all interactions. Monitor workloads through the use of metrics, KPls, and observation to ensure timely and accurate completion of work orders and projects. Identify trends, anticipate problems, perform root cause analysis, and work across IT to implement preventative measures to ensure a best-in-class level of support and service. Responsible for ensuring that University IT standards and guidelines are implemented and communicated at the campus level. Partners with the Prescott Campus leadership to develop and execute technology strategic and tactical initiatives. Ensures the Information Technology strategy is aligned with the Prescott Campus strategy, including administrative, academic, and research goals. Serves as the primary point of contact, engaging with the Prescott Campus constituents to identify technology solutions that meet the campus business needs.

Responsible for management of large projects for growing hospital with two campuses and multiple clinics.

Manage project implementation, obtain requirements, evaluate and determine objectives, goals, and scope of multiple complex projects. Ensure project scope, time and budgets are met.

Provide leadership as head of all U.S. IT operations. Responsible for all aspects of strategic IT planning, implementation and support. Managed all projects for software and hardware improvements.Projects Included:o Reduction in enterprise system complexity by reducing WMS systems. 5 year payback.o Major ERP system upgrade on time / under budget. $220,000 savingso Virtualized data center reducing cooling/power demand and costs while improving capabilities $55,000 savings in the first year.o Reduced maintenance and services fees by performing reviews of existing contracts and projected needs. This generated $500,000 in savings over 4 yearso Deployed phones and iPad's to sales force. Utilized Cloud and MDM technologies. This resulted in a savings of $165,000 on laptop deployment upgradeso Conceived, justified, planned and implemented full network backbone replacement to improve response time and utilize newer technology.o Re-engineer of Distribution process and DC systems including PTL and RF solutions.o Implemented public/private wireless system in all corporate locations.o Telecom system support and improvements. Savings of $125,000 per year.o Developed a rolling 3 year system strategic plan to give senior management visibility into developing shifts of technology and help to prioritize projects.o Created desktop asset life cycle plan to ensure continuity in service and cost across the company.o Developed SOX and PCI corporate data security plans. o Improved IT workload scheduling and prioritization.o Moved IT into a strategic partner role. Responsible for budgeting, design and support of all technology including infrastructure and systems.o Supported changing business requirements by adapting existing systems through modifications and acquisitions.

Responsible for IT support for ERP and Distribution/Warehouse operations. Project Manager for US portion of international ERP development and re-platform project.o Project Manager for US team on a successful, international +$40 million ERP supply chain improvement project with a strong team of 120+ developers and support personnel.o Developed $2 million dollar project to create a new distribution capability in an existing manufacturing facility.o Executed $1 million dollar project utilizing document Imaging and Workflow tools that re-engineered the invoice lifecycle. Utilized Oracle database and presentation tools. Project met 3-year payback goal.o Managed $1.25 million dollar project to upgrade of network and desktop infrastructure for 9 field sales offices and 3 distribution centers o Envisioned and managed the development of Customer Service web capabilities by porting existing Oracle sales database and AS400 sales order and shipment data to DMZ and development of front-end presentation.o Primary systems include (custom) JD Edward Distribution, Catalyst WMS, Custom BI o Managed a $5 million operating budget and a $2 to $20 million capital budget. o Supported over 800 users nationwide across multiple disciplines. o Aligned technological development budget and process with long and short term functional business plans. o Managed and developed multi-tiered staff in 4 US locations.

Maintained a large customer base and managed other consultants performing operational analysis and implementation/integration of vendor financial application software. Ensured quality control of process and maintained high level customer contacts. Developed project plans, then coordinated task and activities to ensure a timely completion of project goals. Managed project budget and billing process.