David Rolling Email & Phone Number

United States

Denver, Colorado, Us

Ensuring our Customer's Success by leading the onboarding to Journey’s patented and award-winning Trusted Identity Platform. Responsible for ensuring customers are realizing maximum business value from Journey’s identity solutions. Starting from the early stages of onboarding & adoption through the lifecycle of operational lifetime value.

Boulder, Colorado, Us

Leader of Customer Success, Customer Support, and Cloud Operations. Successful in achieving industry leading Customer Satisfaction scores, strong Financial Results, and high retention rates (customers & associates). Fielded a balanced mixture of associates located in-country and remote Center of Excellence providing the best mixture of in-culture, in-language, in-time zone, and strong financial performance. Helped customers achieve their business goals and KPIs leveraging the power and rich SaaS capabilities through a global team of talented, dedicated, and responsive individuals.

Belmont, Ca, Us

Leading Service Delivery team from around the globe who enable and empower customers to truly benefit from Cloud Communications-As-A-Service.Focused on enhancing and adapting processes, systems, education, and tools to double the productivity of associates while accelerating customer onboarding, functionality consumption, and issue resolution.

Consulting on how to leverage Additive Manufacturing, IOT, Automation, and Technology Enablement to improve operations.

Morristown, New Jersey, Us

Responsible for Avaya global Professional Services business producing $300M annual revenue from a combination of transformation services including Digital Transformation, Contact Center modernization, Collaboration solutions, Unified Communication effectiveness, and Cloud transformations.• Led organization of 1,100 PS resources including Program Managers, Project Mangers, Engineers and Consultants spread across 37 countries supporting customers, business partners, channel partners, system integrators, and service providers• Improved Gross Margin by 10 points, E:R by 3 points, and organizational effectiveness through innovative programs spanning Statement Of Work construction, assertive Project Management methodology, streamlined organizational model, process & methodology refresh and systems & tools improvements

Morristown, New Jersey, Us

Led the global Escalations & Crisis Management organization responsible for solving acute customer challenges, restoring customer confidence, and enhancing the overall quality of Avaya products and services. Also responsible for Avaya's Quality Management for Professional Services, Cloud Services, Managed Services, and Support Services.• Oversaw the handling of 300 escalations annually representing $150M+ in annual retained revenue• Drove a 18% reduction in Time-To-Resolution by leveraging segmentation methodology and introducing proactive outreach to key business operations

Basking Ridge, Nj, Us

Focused on Verizon Enterprise Solutions' Advanced Communications customer experience journey, business development, and strategy. Scope includes Advance Communications Contact Centers, Unified Communications and Collaboration solution portfolio. Responsible for increasing customer base, user adoption, marketshare and revenue growth.

Morristown, New Jersey, Us

Global leader for Avaya Professional Services' Quality Assurance organization. Responsibilities include Proactive Quality Assurance, Reactive Quality Management, development of new professional services Intellectual Property and commercialization of the Professional Services Intellectual Property portfolio.• Led development of new tools that boosted productivity by 20+%• Instituted proactive quality inspections resulting in a 66% decrease in escalations over two years

Morristown, New Jersey, Us

Global leader for the Avaya Professional Services Technical Consulting Practice. A global organization of about 120 Advanced Solutions Architects providing architecture, design, integration, migration, and consulting services to customer and business partners. Responsible for the development and execution of all methodologies, techniques, intellectual property, offer development, pricing, pre-sales support, and service delivery.• Established the new Architecture Consulting Practice and grew it to $58M in annual revenue

Morristown, New Jersey, Us

Directing the consulting services for the North American Region (NAR) of the Unified Communications Practice within Avaya's Professional Services organization of 850 assocaites. Responsibilities include $180M P&L ownership, Planning, Staffing, Leading, Customer Management, Growing Revenues, and Operational Optimization.

Morristown, New Jersey, Us

Support a team of premier technologist chartered with:1. Consulting with global customer with sophisticated communication environments2. Shepherding New Product Introductions through Avaya's Consulting & Systems Integration services organization.Operate a multi-million dollar P&L with personnel spanning the global.

Morristown, New Jersey, Us

Responsible for a team of Process and Technology specialists chartered with improving the operations of the Avaya Global Services Implementation Organization.Specialized in process redesign, systems enabled processes, task automation, and global standardizations.Oversaw the development of numerous software applications designed to streamline operations and significantly improve efficiency.

Morristown, New Jersey, Us