As a Team Lead and Customer Service Representative at Kastle Systems, I help maintain and grow existing and new relationships with clients, providing first-hand resolution and account management. I also handle billing issues, purchase orders, and troubleshooting for a range of customers, ensuring their satisfaction and loyalty.I have over 6 years of experience in customer service, including 3 years as a Senior Customer Service Rep at C&A Scientific, an Inc. 5000 company, where I also managed accounts, orders, and billing. I graduated with a Bachelor's degree in Broadcast Journalism from Virginia Commonwealth University, and I am fluent in both English and Spanish. I am a hard-driven, motivated, and collaborative worker, who strives to deliver excellent service and results.