David Pitts Email & Phone Number

United States, Us

San Mateo, Ca, Us

Heading a diverse team of data modelers and ETL developers. Realizing the reporting and BI strategic Vision for one of California’s largest multi-family Real Estate Investment Trusts.

Redmond, Washington, Us

Working with extremely Large Data sets, Interfacing with Business BI Consumers, and the BI Data platform team. Identifying Business questions, translating into BI Requirements, Developing Requirement Specifications for Developers, Representing Consumer needs in Engineering Greenlight process. Designing and Prototyping BI Solutions , Developing Data Visualizations. Monitoring Data Pipelines for Quality, Triaging Data Quality Issues, Working With Developers and test engineers to Debug issues and remedies, in both the Consumer Products and BI Data Platform Teams. Executing Meta Data Management for key reporting Systems across diverse subject areas in the Bing Online Service Division including Bing Unified Search and Advertising, Web Browser Default Management., Cortana, and Mobile Dataset. Collaborating with External Microsoft partner BI Representatives on External Reporting Requirement Needs, Monitoring and Managing External Partner Reporting SLAs

Leading Analytics Capability Creation for Global Services Dept. Developed Consistent Business Process for Customer Support, aligned with Customer Satisfaction Drivers. Established Single point of Truth for key Business Metrics, Generate W/M/Q Business Metrics, Implemented Data Quality and Process Quality Measures for Governance and QA Support. Provided Analytics to Support Field Service Strategy. Developed Staffing model for Global Support Centers. Developed Predictive Model for Daily Customer Call Volumes that is between 87% & 92% Accurate with 90% Confidence.

Redmond, Wa, Us

Worked as council for Senior Management on ongoing critical R&D project development of a new hardware platform (porting of existing software). The project was delayed after running for 18 months due to technical issues integrating the software on to the hardware. Undertook an analysis of the project to understand the root cause of the delay and subsequently verify the revised planning to provide confidence to Management that there would be no further slips.. Provided advice for modeling Technical and Project Related Risk into Project Plans. Developed Monte Carlo Simulation of revised project schedules. Developed methodology for visualization, tracking and migration of risks.

Lead initiatives to improve governance interface between Microsoft business owners and HCL engagement managers and process teams . Gain thorough understanding of customer requirements, identifying issues and concerns and accurately conveying needs to team to ensure prompt resolution. Play a key role in bringing at-risk projects back on track, coaching project managers in advanced software engineering and project management techniques. Monitor engagement health metrics and intervene as appropriate..

Westlake, Texas, Us

Created centralized metrics group to support STech Development organizations in identification and implementation of metrics focused on Process Improvements that impact the productivity of development process. Defined and reporting on implemented metrics and supported the STech organizations in the identification and sharing of best practices. Developed the vision and roadmap for this group to establish a world class metrics capability within STech that supports software development excellence, process improvement and business case development

Milpitas, California, Us

Director Global Software Alliances, reported directly to the CTO (Software). Invented and executed the processes and practices that ensured adequate legal and financial protection for the corporation and its global investment.Established rates, contracts, Terms and Conditions, memorandums of understanding with Partners, Managed annual budget (>$13M), Developed all processes and practices necessary for successful governance, successful Sarbanes Oxley compliance audit. Participated in vendor selection and onsite due diligence investigations with major tier Indian and Russian IT vendors. Worked with divisional management in identifying and execution of outsourcing projects. Achieved Corporate Objectives for growth and cost reduction.Results of my InitiativesWorld class offshore development center ODC headcount growth of 400% over 4 yearsOver $100M in Cost savings

Milpitas, California, Us

Upon the unexpected resignation of the corporations’ Director of Software Process Improvement, for a 3 year period between 2001 and 2004 I accepted the additional duties of the role and managed the corporations Software Process improvement Initiative until a suitable replacement was found.Set the corporate strategic process improvement goals Management of team of 12 Staff and 3 consultants Implemented Corporate Software Measurement program.Participated in corporate strategic planning and setting of strategic objectivesResults 17 out of 20 divisions achieved SEI CMM L2 in 2 Years1 Division achieved CMM L3Consolidation of 17+ Divisional Process into 2 Organizational level processes 80% Improvement in Onetime delivery

Charlotte, North Carolina, Us

Defined, planned, and coordinated implementation of a corporate-wide unified New Product Development and Introduction (NPDI) process asover arching business process for creation and delivery of new products. Directed the software capability improvement initiative to successful achievement of SEI CMM Level 3 for software development organizations in: CA, Canada, Finland and Level 2 assessment for regional distribution centers responsible for software manufacturing.Assessed needs and developed implementation plan for capability improvement tools, Coordinated process improvement initiatives at each of location and ensured timely and consistent implementation

Charlotte, North Carolina, Us

Championed software competency improvement that enabled business growth throughout the Honeywell Corporation.Focused on process and software capability improvement. Developed personal skills in Consulting, Change Management, Software Capability Assessment, Consulted with Honeywell locations to assess software development competency, developed action plans, assisted in competency building to improve quality productivity and cycle-time. Specialized in Quantitative Management. Developed software measurement approach for deployment to Honeywell locations to validate performance gained from software process improvement activitiesTraveled extensively to, and participated in Software Capability Assessments at Honeywell locations worldwide, became familiar with Software development practices in multiple Strategic Business Units (SBUs). Co-developed a methodology for rapid assessment of software capability, methodology presented at European SEPG Conference in London.

Charlotte, North Carolina, Us

Managed a department of 40 engineers developing software solutions for building management systems field productivity tools and integration solutions. Held direct software development management responsibility for Munich Airport, ( 100 Million-Deutsche Mark project, 160,000 data-points, was the largest building automation project in the world) Managed the project to on-time customer acceptance in April 1996, with emphasis on sound software engineering practice, software process improvement and improved project management.Assisted in the transition of the organization from a specific project team to a European Solutions Center providing technical assistance, customer solutions- (UNIX / PC Workstations), and integration solutions for Honeywell vertical markets (e.g. Airports, Financial, and Industrial, Universities).Managed interfaces to product marketing TAC, pre and post sales support, and supplier management

Charlotte, North Carolina, Us

Completed knowledge transfer of GCR technology to Honeywell Performed onsite customer Consultation for Honeywell PACE/Norwegian Affiliate for a large offshore project. Provided trouble shooting and recommendations for specific customer enhancements. Subsequently proved design input for PACE on specific customer software developments for same project. Achieved full customer acceptance ahead of schedule.

Managed the day to day activities of a software development group of eleven staff and contract engineers.Jointly created and implemented company development strategy.Introduced TQM concepts, ISO 9001 (BS5750) and created company software development processes.Led Project Management for specific customer developments, including onsite installation and customer training worldwide.

Mathematical Modleeing and Simulation of Headlamp Optics. Expert Systems Developement of Engineering Design Rules

M.Sc, Computer Science

B.Sc. (Hons), Applied Statistics