Executive leader of analytics and reporting teams for mortgage servicing platform within IBM with $60B in assets. Develop high performing teams creating value through innovation, advanced analytics and metric development. Utilize predictive analytics to set operational targets, optimize performance and drive financial results. Provide loan level reporting to internal and external clients as well as state and federal regulatory bodies.

Executive leader of strategy and analytics for mortgage servicing platform within Global Business Services of IBM. Utilize predictive analytics to set operational targets and drive financial results. Manage a team of 12 senior analysts. Set strategy for loan servicing and provide analytics to optimization performance, reduce cost and drive revenue.

Develop and analyze core metrics to drive operational strategy with end result of achieving performance targets.

• Developed, implemented and monitored risk based programs to identify, assess and mitigate operational risk arising from inadequate or failed internal processes, people or systems. • Performed Risk Assessments using Six Sigma tools (Process Maps, Failure Mode Effects Analysis, Fish Bone Diagrams, Pareto Charts) on multiple processes to identify gaps and ineffective controls for line of business.• Performed risk monitoring and root cause analysis to evaluate the adequacy and effectiveness of policies, procedures, processes and internal controls. Partnered with Legal, Compliance and Line of Business to resolve issues, control risk and improve processes. • Designed and implemented system and process control improvements.• Facilitated Line of Business preparation for and response to internal and external audits. • Drafted closed loop corrective action plans for control gaps and presented to senior management.

Supervised a group of twelve team members responsible for ensuring Wells Fargo Bank's compliance to federal regulations regarding the US Patriot Act, specifically focused on Money Services Businesses. Performed research and analysis of complex patterns, trends and anomalies in financial transactions focused on the detection of patterns of behavior representative of money laundering and terrorism financing. Contributed Bank Secrecy Act expertise and support for project and initiatives across company channels.Facilitated team training and adherence to corporate policies and procedures. Successfully grew a department from the ground up.

Developed and implemented risk based quality monitoring programs including testing strategy and methodology.Provided input and influence on the overall objectives and long-range goals of the quality assurance function.Contributed quality assurance expertise and support for projects and initiatives across business channels.Performed quality assurance reviews on risk based processes.Developed and presented metrics reports to senior management in weekly calibration meetings.

Supervised a group of nine team members responsible for handling, processing and reporting Wells Fargo Bank's corporate customer's quarterly IRS tax payments totaling 6.2 billion dollars for FY 2003. Built customer relationships and maintained company focus on high customer service standards by timely and efficient response to customer inquiries regarding IRS notices and intents to levy. Successfully performed general ledger reconciliations and monthly audit certifications. Positively affected department revenue by instituting procedures to reduce errors and inaccuracies that result in fines and penalties by the IRS.

Established product pricing through performance of cost analysis of brewery operations.Computed and presented business interruption claim, resulting in a $150,000 net, positive settlement for the company. Tracked and reported financial and sales data.