David Ruggier Email & Phone Number

Cardiff, Wales, United Kingdom

Edinburgh City, Scotland, United Kingdom

• Liaising with, and investigating Financial Ombudsman Service (FOS) complaints, to efficiently deliver fair and impartial outcomes for the customer, and the business. Progressed from original role as Complaint Manager.
• Utilising in depth knowledge of Life, Pensions and Investment Products to compile thorough investigations into customer complaints, raised with the FOS.
• Corresponding daily with the Financial Ombudsman, Financial Ombudsman Investigators and internal departments to achieve a mutually beneficial outcome for all parties.
• Managing my own workload independently. Working at pace under pressure to gather evidence, evaluate and provide a clear rationale for my decision.
• Building and maintaining relationships with internal and external stakeholders.
• Adhering to service level agreements.

Edinburgh City, Scotland, United Kingdom

A fast-paced role answering inbound calls, emails and letters from clients to provide investment information and assistance to our wide client base.- Aiding in account administration- updating regular payments, personal details and other account specific information.- Embracing extra responsibility- becoming the Postal Correspondence Lead for the.

Bristol, England, United Kingdom

To receive and prioritise urgent and routine calls, containing sensitive information, from other emergency services, hospitals, General Practitioners, and other healthcare professionals. - Communicate effectively with Emergency Medical Dispatchers to deliver an appropriate ambulance response, to live time sensitive calls, in an efficient manner.- Undertake.

Bristol, England, United Kingdom

Working as a front-of-house team member in a fast-paced, busy restaurant. - Manage and respond to customer feedback, complaints and enquiries, and other customer requests to ensure the best service is delivered.- Responsibility for financial tasks, such as taking payments and cashing up at the end of each day. - Organise bookings and manage seating plans.

Stroud, England, United Kingdom

Independently managed a team of 6 servers ensuring high standards of customer service and cleanliness were met. - Created deep clean rota on a monthly cycle prioritising most at risk areas.- Implemented first aid stations and procedures.- Promoted shop products, implemented special offers and utilised company social media.- Cashed up at the end of each.

Responsible for leading a large team for day/evening service, ensuring customer needs were met and service was delivered to the highest standard.- Developed a fixed rota system to ensure staffing levels were appropriate, but that costs were kept to a minimum.- Took responsibility for stock processes, including building relationships with suppliers.

Gcse, 11 A-C (Including English & Maths)

Education record