I am working in the Box Office during scheduled performances at the Ordway for sponsored concerts and Broadway shows. Patrons of the arts that are interested in obtaining tickets for that night's performance or future performances can purchase tickets at the Box Office window. When there are ticket issues such as exchanges, re-issue due to loss, misplaced tickets or the digital copy of the ticket on their smart device can't be read by the usher's scanner, a physical ticket is re-printed for them to present to the ushers.

Assist customers with applying payment on account for phone, internet and other services with Centurylink. Set up auto pay for reoccurring monthly payment for services. Correct billing address on account, credit late payment charges when appropriate, add authorized parties on account to make payments, change or add services. (Last 4 months took calls from home prior to call center closing on July 15th, 2020, calls routed to other call center.)

Handle incoming calls from taxpayers checking on status of refunds, letters received, assist with making online estimated tax payments, and inform on process for filling out various state tax forms. Assist and direct taxpayers to the MN DOR web site and tool for self service checking on status of refunds, obtaining forms, and finding tax preparers available within their areas.

Handle incoming calls from Internal and External Banks/Customers, regarding automated clearing house (ACH) debits/credits which are presented to customers accounts for direct deposits, web transactions and customer created automatic payments. Run ACH reports for business customers and inform customers on process for disputing an ACH transaction.

Effectively managed a high-volume of inbound and outbound customer calls. Defused volatile customer situations calmly and courteously. Mastery of customer service management systems and databases. Answered a constant flow of customer calls with up to 20 calls in queue. Use of dual screen computers with up to 15 or more graphical user interface systems simultaneously to process service orders. Addressed and resolved customer product complaints empathetically and professionally.***Maintain 100 percent of sales goals on a monthly basis. The product obtainment would change from month to month with new products added periodically. Sales product obtainment on yearly average would run approximately 85 to 90% (This would fluctuate because of the slow periods during any given year where customers bought less ( i.e. summertime and end of year over the holidays). January 2012 obtained Top Gun Sales with 120.5 percent for the month. May 2012 obtained Top Gun Sales with 153.8 percent for the month. March 2010 obtained Encore Sales with 136.5 percent for the month. Other months during my time at CenturyLink I exceeded the 100 percent goal but unfortunately did not keep accurate records of these accomplishments.***Periodically CenturyLink would have phone calls pulled at random from customers I assisted and have the customers take a survey which was conducted by JD Power & Associates. I would usually get a survey rating between 8 and 10 (with 10 being the highest) that you could obtain on the survey which consisted of a number of questions having to do with the quality of their experience when calling in to CenturyLink.

Post incoming loan payments (auto, home and credit) from all TCF Banks to appropriate General Ledger accounts via bank network Teller machine. Issue cashier's checks for overpayments, credits and account refinancing rejections. Send weekly property registrations to Cty Register of Deeds along with registration fee. Locate collateral from loan files for auto loan, mortgage and personal loan to send back to customer when loans have been satisfied (paid in full). Balance daily check payments and cashier checks from loan payments from all TCF banks (MN, MI, WI, IL, IN, SD, CO and AZ) to prepare nightly deposit of 2.5 to 4 Million Dollars.