David Vega Email & Phone Number

Panama

Panamá, Panama

Player Services Tier 2 agent. Online customer support for online gaming platforms. Assists players with billing transactions, gaming technical support, cryptocurrencies, account verification/update, account balance, advance gaming troubleshooting.

Implementation of IT infrastructure, technical solutions and staff coaching. Project management and development of platforms. Advance software configuration, systems troubleshooting, and network implementation/management.

Panama

Theater projectionist for IMAX 3D films (also IMAX 2D and standard). Provides maintenance to projectors, sound equipment and computer systems. Works as a junior systems administrator.Reports to Operations and works together with the Projections and Productions Supervisor.Does film content tests and manages projections with private and commercial content. Translates technical documentation, develops procedures and creates new documentation for theater guidelines.Provides maintenance support for building equipment, installation of office furniture and equipment.Supports ushers with their duties and provides customers guidance and support. The theater is located at a tourist destination.

Panama

Responsible for all computer equipment and systems. Maintenance, installation, configuration and tech support for hardware and software in all systems. Works with engraving equipment such as CNC routers, laser cutting machines, sand blasting equipment, sublimation printers.Provides coaching and training for software and IT related issues. Also supports the production of items, provides customer service and assists in installation of building signs, plaques and others.

Panama

Produces short films, music videos and tv adds. Does pre-production and post-production, film direction, and video photography. Works with ARRI, RED, Panasonic, Black Magic, Nikon and Canon professional video cameras. Writes scripts, storyboards and technical scripts. Also works in music production, sound editing & mixing.

Panama

Provides technical assistance for enterprise solutions as an Enterprise Technical Support Senior Analyst (PowerEdge, EMC, PowerVault). Resolves technical and hardware issues. Server configuration, backups, network configurations, OS installation and management, RAID configuration and data reconstruction.Afterwards works as a Technical Dispatcher for parts and logistics. Member of the International Taskforce for Project Development. Does inventory management, technical & process training. Manages parts shipments. Monitors status, delays, backlogs and approvals.

Torrejón De Ardoz, Madrid

IT Technician (Hewlett Packard CDS)Technical support on hardware, software, security and networking for INTA's users in Spain andin foreign sites when required. Work with various departments within the IT group to resolveissues requiring specialist supports. Active directory, SAP, Citrix, multiple software and system management.Problem resolution via Dameware, Windows Remote Desktop and VNC clients.Onsite visits to resolve issues when remote connection is not possible.Install and configure equipment (OS installation, domain inclusion, database registration, proxyconfiguration and software installation).Linux technical support for various distributions.VIP and foreign personnel support.

Madrid Area, Spain

Technical support on hardware and software problems from worldwide Ferrovial users.Resolve technical issues together with various departments when required (Networking,Database, Development, Communications, Applications, etc).Required to coordinate logistics for on-site problem resolution.Management of software access tools to register or terminate users from specific software usage.Case filtering, registration and follow up on Remedy IT Service Management Suite.

Madrid Area, Spain

Resolve problems encountered by administrators and users of an internal DHL application.Provide information about application failures and manage all the incidences in English.Work together with the development team for the resolution of the encountered problems (bugs).Create and update user manuals and information related to the application. SQL reporting.Test application environments. Identify bad code within the application.Register, troubleshoot and follow up all trouble tickets that required level 3 support.

Panama

Initially worked as a technical support agent troubleshooting and resolving computer problems for the Americas Client Services division. Worked with Latitude, Inspiron, Optiplex, Precision Workstations and XPS systems. After a year as an L1 technician I was promoted to a supervisory position: L2. As such my main role was to supervise and support a group of +20 level 1 technicians with technical inquiries, policies, procedures, escalation management, training for new equipment and technologies, raw metric processing, performance coaching, data reports, data analysis, technical assistance via chat to L1 and L2 technicians in all Americas contact centers. Also provided ongoing feedback to senior levels on projects status, deployment issues, policies and procedures, and detailed data analysis for metrics systems and evaluations.

International Film Production, Film/Cinema/Video Studies

Dell Certified System Expert (Dcse), Computer Hardware Technology/Technician

Certified to service PowerEdge, Latitude, Inspiron, XPS, Precision, Optiplex, PowerVault, Alienware, PowerStorage and Vostro systems.

Social Media & Communities Professional, Business, Management, Marketing, And Related Support Services

Microsoft Certified Professional, Computer Systems Networking And Telecommunications

Network & Systems Administration, Computer Systems Networking And Telecommunications

Linux Operating Systems Administration, Computer Programming

Certified Training Specialist, Workforce Development And Training

Bachiller En Ciencias Y Letras, Ciencias Y Letras, Sexto Año

Bachiller En Ciencias Y Letras, General Studies

Activities and Societies: Football, basketball, volleyball, teatro, declamación, oratoria, banda de música, banda de tambores. Escuela.