Building of Regional and Third-Party events on the AudienceView ticketing system (‘configuration’) in accordance with company best practice guidelines and processes. Configuration of UK Regional and Third-Party events within the programmed on-sale deadline and Service Level Agreements. Providing post on-sale show maintenance including configuration of offers, reporting and troubleshooting assistance. Working to the highest standard of accuracy, with a particular focus on accuracy in the configuration of essential financial information such as pricing and charges.Working using own initiative in workload, escalating tasks as and when required.

Providing first class customer service to all members of the visiting public. Supporting the Ticketing & Sales Management Team in the effective running of the box office operation across two venues, delivering the highest standards of customer care, supervising, and supporting the casual box office team members. Ensuring effective communication is maintained throughout the team, resolving patron issues and call center complaints, providing financial reports and sales analysis on request to help inform business strategy, and acting as lead on special projects such as cancelled performances or show moves and communication with visiting company management regarding weekly sales and cast tickets.

Working across Glasgow, principally producing musical theatre in the West End of the city. Acting as central point of contact for all departmental heads, cast members, and creatives from pre-production onwards, scheduling rehearsals and meetings, communicating information to all parties, absence, and holidays tracking, drafting, and monitoring budgets, planning, and executing social media campaigns & recruitment of creatives and cast members.

Board member and company secretary for Glasgow based arts charity. Broadly responsible for scheduling, minuting, and actioning of board meetings, social media management, and first line of communication for the group.

Responsible for coordinating day-to-day hires and sales enquiries, including the company studio space. Overall responsibility for timely and accurate quotation of all enquiries, with excellent attention to detail and the ability to work well under pressure. Ensuring that all equipment and hires are tracked using rental software, accountability for billing, sub-rentals, and prep lists for the warehouse department, and maintenance of social media channels.

Six-month contract with ATG Productions assisting in pre-production on King Lear (Sir Ian McKellen), Caroline, or Change (Playhouse Theatre), and the Pinter at the Pinter repertory season (Jamie Lloyd Company). Responsible for digital and physical tracking of investments, collation and circulation of West End and touring reviews, venue booking and organization of auditions, assisting on press nights, travel and hotel booking for creatives, reading, and reporting on scripts sent to the company – assessing suitability for further investigation or production & organization of internal meeting spaces and refreshments.