Oversaw initialization of new accounts, growth, and day-to-day delivery of services to clients including process improvement initiatives and internal development programs.- Transformed customer experience by creating and standardizing client reporting dashboards, developing onboarding SOPs, establishing and tracking KPIs- Managed daily progress of multiple teams from 2-200 ensuring client satisfaction and timely resolution of any challenges that arose and eliminating operational barriers to increase efficiency and output- Created language assessment and training program to develop employee skills and eliminate overseas communication barriers

Generated long term strategic plans for growth of critical events into public-facing large-scale fundraising and public-awareness efforts. Coordinated internal and external event efforts with vendors, venues, various academic research institutes, and government partners including the DoD, FDA, VA, US Army, and others. - Created standard operating procedures and processes to maximize efficiency across all event-related activities through all departments and with all event partners- Built innovative guest tracking solutions to increase RSVP responses and event attendance- Planned, & managed events with limited staff and budgeting resources

Led a team of 30+ employees with compassion, inspiration, and dedication. Oversaw the creation of visual designs and budgets for presentation to client. Regularly presented and reviewed plans directly interacting with clients and c-level executives. Managed a team for digital asset creation and event identity creation. Tracked team progress shifting internal support where needed.- Managed budgets of over $8,000,000, coordinating a wide array of vendors across multiple disciplines- Designed and programmed inventory tracking software to streamline event inventory and create structure for the event logistics team while protecting valuable inventory- Instituted weekly production meetings to increase internal communication and assess status of current projects, at-risk tasks, and vendors requiring support

Worked across multiple design platforms to create unique and inspiring events for a wide array of clients and industries. Managed digital collateral for printing, signage, video assets, and documents for all related vendors.- Standardized visual presentations and CAD layouts to streamline the visual creation process- Designed bold, unique, and creative elements for re-use across multi-year events creating client savings- Maintained company website and digital online presence across multiple social media platforms

Managed headliner talent, contracts, and riders on-site and prior to events. Coordinated with tour and production managers in advance and on-site to ensure successful productions and on-time performances.- Reviewed all talent technical and hospitality riders for company compliance and recommended suitable changes- Oversaw stage management and catering entities to ensure smooth handling of major headliner talent- Worked closely with vendors and primary coordinators to create efficient and flowing CAD layouts

- Created 3D renders, images, & graphics for use in visuals and technical build documents- Worked closely with designer Lynn Kegan to visualize designs and presentations for clients in the entertainment industry, Food Network, and restaurant scenes in Los Angeles, Denver, and across the country