David Ryon Email & Phone Number

Westerville, Ohio

⦁ Monitor network devices and Windows systems and applications and respond to issues following well-documented procedures.⦁ Research, troubleshoot and resolve routine to complex network issues. ⦁ Open incidents and escalate extremely complex problems to next appropriate level of support. ⦁ Maintain incident information and ensure accurate updates and related documentation are completed with established time frame.⦁ Respond to assigned feedback messages referred by internal… Show more ⦁ Monitor network devices and Windows systems and applications and respond to issues following well-documented procedures.⦁ Research, troubleshoot and resolve routine to complex network issues. ⦁ Open incidents and escalate extremely complex problems to next appropriate level of support. ⦁ Maintain incident information and ensure accurate updates and related documentation are completed with established time frame.⦁ Respond to assigned feedback messages referred by internal groups. ⦁ Respond to alarm conditions using Solarwinds and isolate cause of trouble. ⦁ Perform routine remote diagnostics following established S.O.PContract Ended Show less

New Albany, Ohio

⦁ Manage internal customer inquiries through phone calls and ensure appropriate assistance is in compliance with company policies and procedures and federal law⦁ Provide appropriate consultation to customer for various products and services⦁ Manage all customer issues and resolve all complaints effectively⦁ Develop and maintain professional relationship with stakeholders to provide exceptional customer care services⦁ Assist customer to select optimal and cost-effective methods… Show more ⦁ Manage internal customer inquiries through phone calls and ensure appropriate assistance is in compliance with company policies and procedures and federal law⦁ Provide appropriate consultation to customer for various products and services⦁ Manage all customer issues and resolve all complaints effectively⦁ Develop and maintain professional relationship with stakeholders to provide exceptional customer care services⦁ Assist customer to select optimal and cost-effective methods for his or her requirements⦁ Maintain a current individual knowledge base of all Discover Financial Bank polices, services, and products as well as all applicable state and federal laws⦁ Issue RSA security tokens to individual contributorsContract Ended Show less

Wihtehall, Ohio

Columbus, Ohio Area

• Initiate user network, back-up, and restore of user's data.• Performing disk wipe on all PC's and servers before site departure.• Migration of documents, settings, printers, and share drives.• Perform and enable remote technical support to customers and/or field support using problem determination/problem source identification skills.• Use technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose… Show more • Initiate user network, back-up, and restore of user's data.• Performing disk wipe on all PC's and servers before site departure.• Migration of documents, settings, printers, and share drives.• Perform and enable remote technical support to customers and/or field support using problem determination/problem source identification skills.• Use technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.• Communicate action plans to the customers or technical representatives.• Recommend and implement new or improvements to existing technical support tools, procedures, and processes.• Provide training and mentor others on the team.• Contribute to department attainment of organizational objectives and high customer satisfaction.• Work closely with the client to schedule service calls and provide status.• Able to multitask in a fast paced environment.• Able to maintain focus and consistency during high priority/critical issues.• Excellent communication skills with the ability to gauge audience's technical knowledge. Show less

Gahanna, Ohio

• Monitored, maintained and updated classroom servers.• Research, troubleshoot and resolve routine to complex server issues.• Perform routine diagnostics.• Able to maintain focus and consistency during high priority/critical issues.• Excellent communication skills with the ability to gauge audience's technical knowledge.

Dublin, Ohio

• Monitor network devices, mainframe, UNIX/Linux, and Windows systems and applications and respond to issues following well-documented procedures.• Research, troubleshoot and resolve routine to complex network issues. • Open incidents and escalate extremely complex problems to next appropriate level of support. • Maintain incident information and ensure accurate updates and related documentation are completed with established time frame.• Respond to assigned… Show more • Monitor network devices, mainframe, UNIX/Linux, and Windows systems and applications and respond to issues following well-documented procedures.• Research, troubleshoot and resolve routine to complex network issues. • Open incidents and escalate extremely complex problems to next appropriate level of support. • Maintain incident information and ensure accurate updates and related documentation are completed with established time frame.• Respond to assigned feedback messages referred by internal groups. • Respond to alarm conditions using OpenView and isolate cause of trouble. • Perform routine remote diagnostics following established S.O.P. and Get Answers. • Assisted with the establishment of Remote Operational Center. • Maintain integrity and reliability of Remote Operational Center.• Able to multitask in a fast paced environment in 24/7 environment.• Able to maintain focus and consistency during high priority/critical issues.• Excellent communication skills with the ability to gauge audience's technical knowledge. Show less

Dublin, Ohio

• Conducted testing on new and current DS0 and DS1 circuits with Local Exchange Carriers or other Inter Exchange Carriers. • Interpret test results for technical sufficiency of DS0 and DS1 circuits. • Perform routine remote diagnostics following established procedures. • Perform DACS commands to include but not limited to establishing digital cross-connects within the network; assure end to end continuity on new and current circuits; and remove digital… Show more • Conducted testing on new and current DS0 and DS1 circuits with Local Exchange Carriers or other Inter Exchange Carriers. • Interpret test results for technical sufficiency of DS0 and DS1 circuits. • Perform routine remote diagnostics following established procedures. • Perform DACS commands to include but not limited to establishing digital cross-connects within the network; assure end to end continuity on new and current circuits; and remove digital cross connects within the network on circuits requiring termination. • Analyze and interpret a full range of test results involving different circuitry. • Maintain circuit integrity through the use of REACT 2000. • Respond to trouble reports or alarm conditions and isolate cause of trouble through the test system. Show less

Hiliard, Ohio

• Respond to assigned feedback messages referred by other internal groups. • Search and interpret a customer's trouble history. • Research, troubleshoot and resolve routine to complex network issues. • Perform routine remote diagnostics following established procedures. • Opened tickets and escalated difficult issues to the next support level.

Fort Hamilton, New York

• Assisted Special Agents with investigations in Area of Operation • Handled and transported classified materials • Maintained Security Logs • Responsible for the maintenance of military vehicles • Maintained and organized all files within the New York City Resident Office, 902d MI Group.• Maintained a Top Secret/SCI clearance

B.A., Political Science, 3.51 Out Of A 4.00 Scale

Activities and Societies: ROTC and Student Supreme Court Central State University in Wilberforce, Ohio: Cum Laude Gold Cord Honors Dean's.

High School Diploma, College Prep

Activities and Societies: Police Cadets and Chess Club Grand Blanc High School in Grand Blanc, Michigan