David Sabedra Email and Phone Number
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Whether speaking to team members to ensure a difficult deadline will be met, analyzing complex situations to find the best solution, or implementing new policies to improve efficiency, I'm at my best working to bridge processes to reach company goals.Throughout over a decade of experience leading teams to solve problems, I've enjoyed hands-on roles allowing me to utilize my deep understanding of the communications and mortgage industries.As an effective leader who is highly skilled in developing quick rapport, I am experienced in a full range of mortgage-industry processes such as loan servicing, foreclosure, bankruptcy, REO, title, loss mitigation, deed-in-lieu, short sale, and claim breaches. My areas of expertise include:• Project Management• Loan Default Processes• FHA Guideline Adherence• Customer Confidentiality• Team Mentoring and Management• Vendor & Contract Liaison• Process & Procedure Development• Oral Presentation & Training Skills• Risk Assessment & Risk Management• Research Analysis• Loan Doc & Credit ReviewI have a B.S. in Business Management and have been recognized with multiple awards for piloting projects and being an exceptional performer. I have IT strengths that have allowed me to serve as a Technical Lead for any minor department issues, and I have consistently taken a pro-active approach to streamlining operations. My prior history with Verizon as a Quality Assurance Analyst and a "Train the Trainer" Training Specialist combined with my quick acceleration through the ranks at Bank of America have helped fuel my strong drive to make a difference. Let's build something remarkable together.
Pennymac Loan Services, Llc
View- Website:
- pennymacusa.com
- Employees:
- 4763
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Qa And Qc Senior AnalystPennymac Loan Services, LlcSimi Valley, Ca, Us
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Qa/Qc Senior AnalystPennymac Loan Services, Llc Apr 2018 - PresentMoorpark, Ca
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West Coast Funding SupervisorTimepayment Corp. Nov 2014 - Feb 2018Westlake Village, Ca 91361Oversee daily operations related to funding by reviewing lease document submissions to ensure a 100% accuracy rate. Coaching and mentoring funding personnel, while acting as a liaison between other internal departments such as Sales and Legal. • Identify process and procedural inefficiencies, address as necessary to maintain consistency with the Funding team. • Oversee daily, weekly, and monthly PMP & KPI objectives to monitor team performance/productivity.• Partner with cross-site Funding management team to align on best practices and ensure implementation of efficient effective processes. • Partner with cross-site Funding management team to align on best practices and ensure implementation of efficient effective processes. -
Mortgage Servicing Team ManagerBank Of America Jul 2013 - Sep 2014Westlake Village, CaOversaw daily operations of Representations and Warranties Claims Management Group within Bank’s Mortgage Servicing section. Trained and mentored approximately 20 personnel while working through all phases of claims breaches. Executed project management tasks such as goal setting and timely deadline achievement.• Utilized in-depth understanding of governing rules and regulations of mortgage business including Loss Mitigation, Deed in Lieu, Short Sale, and Pre-Sale Foreclosures. • Provided exceptional leadership to direct reports, successfully training, mentoring, and evaluating staff. Supervised all transactions and responses to customers, investors, and related inquiries from 3rd parties. • Worked with external parties to help bridge processes to ultimately accomplish department goals. -
Foreclosure Specialist IiBank Of America May 2011 - Jul 2013Simi Valley, CaManaged daily loan pipeline, worked special projects, served as Technical Lead for minor department IT issues, and led groups as tasked by Management. • Built loan packages, filed claims, and fulfilled all Mortgage Insurance Curtailment requests sent by Mortgage Insurance companies. Kept accurate daily reporting logs closely monitoring loans, tracking monthly progress and ensuring timeliness on completed loans.• Created up-to-date process and procedure documents and training manuals for department usage. • Acted as team Technical Lead for any minor department issues; set up new team member work stations, resolved error messages and troubleshot problems whenever possible to cut down on time spent with IT Support Department. • Recognized with multiple awards including Customer Satisfaction, Quality, and Top-Performer- Post-Sale FCL Missing Documents.• Promoted quickly from Foreclosure Specialist I position held from May 2011 - February 2012.
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Home Retention Specialist-Collector IBank Of America Sep 2010 - May 2011Simi Valley, CaWorked as effective Collector/Negotiator for company by implementing multiple processes in order to resolve homeowner delinquencies. • Served as frontline assistance for distressed homeowners; explained mortgage terms, reviewed delinquency patterns, and negotiated payment arrangements while consistently maintaining a calm and collected dialogue. • Guided homeowners through beginning stages of loan modification process. Provided status updates, worked closely with loan modification group, and continually ensured regulatory and finance requirement adherence.
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Service Department ManagerTourneau Mar 2009 - Sep 2010Canoga Park, CaOversaw multiple facets of Service Department of luxury watch company’s Service Center. Assigned staff goals, reorganized failing systems, handled inventory control, and maintained exceptional customer service standards. • Managed day-to-day operations including oversight of repair intake procedures and product delivery, accessory and parts inventory processes, and creating staff schedules.• Worked closely with Store Manager to set monthly service goals for Sales Associates. Diplomatically resolved any complaints or customer escalation issues to help company retain impeccable reputation.• Originally hired as Sales Associate; recognized by Store Manager as exceptional asset and was quickly promoted to Service Manager, replacing prior, non-performing staff member. Revamped and organized entire department, successfully creating order from chaos. -
Quality Assurance Analyst/Training SpecialistVerizon Aug 1996 - Nov 2008Thousand Oaks, CaImplemented Quality Assurance processes for company, specializing in training and quality control. • Created and implemented quality monitoring procedures; conducted remote quality observations and cross-checks and generated statistical reports to present to management identifying usable customer service improvement trends.• Utilized as Lead Trainer for company professional development needs. Created specific tools and training documents such as “Coaching and Development for Supervisors” and “Customer Service 101”. Tracked and monitored employee attendance and participation ensuring all training was delivered to entire organization both domestically and internationally. Helped set up new call centers for company including 3 off shore locations. Traveled to each vendor site to conduct “Train the Trainer” and other workshops, and assisted with training for tech support agents hired by company vendors. Received recognition awards for call center launches in India, Mexico City, and the Philippines. • Recognized as performer: frequently requested to cross-train in other functions to become viable asset to company. Moved quickly through ranks; held prior positions with company as Technical Support Agent for DSL and Customer Service Agent.
David Sabedra Skills
David Sabedra Education Details
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Business Management
Frequently Asked Questions about David Sabedra
What company does David Sabedra work for?
David Sabedra works for Pennymac Loan Services, Llc
What is David Sabedra's role at the current company?
David Sabedra's current role is QA and QC Senior Analyst.
What is David Sabedra's email address?
David Sabedra's email address is ds****@****ank.com
What is David Sabedra's direct phone number?
David Sabedra's direct phone number is +180547*****
What schools did David Sabedra attend?
David Sabedra attended University Of Phoenix.
What are some of David Sabedra's interests?
David Sabedra has interest in Boating, Cooking, Collecting Antiques, Electronics, Outdoors, In My Down Time, Home Improvement, Reading, Music, Sports.
What skills is David Sabedra known for?
David Sabedra has skills like Loan Servicing, Foreclosures, Bankruptcy, Reo, Risk Assessment, Risk Management, Vendor Management, Fha, Project Management, Quality Assurance, Employee Training, Customer Service.
Who are David Sabedra's colleagues?
David Sabedra's colleagues are Maria Hernandez, Prashanth K, Timothy Awad, Mercedes Fields, Elsa Fairall, William (Bill) Deville, Hong Tran.
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DAVID SABEDRA
United States -
3juno.com, lapd.online, gmail.com13 +181861XXXXX
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1gmail.com
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