Service Operation Manager
Riyadh, Saudi Arabia, Sa
Job DescriptionWorking within the mada Application Support Team the Service Operation Manager role is intended to provide a clear view on the performance of the department for the Senior Management by generating reports and analyzing the data finding the insides and highlighting the abnormal situation that may impact the echo system.Key ResponsibilitiesAnalytics lead: Build, manage, communicate and drive goals and KPI’s scale across the payments ecosystem.Operations/Enablement: Support strategic efforts by creating and managing analytical tools, metrics, trends, dashboards, best practices, and with ad-hoc analysis, information, and strategic decisions, solutions, or strategies.Strategic initiatives: Own and drive strategic initiatives end-to-end, working cross-functionally across teams towards time-sensitive goals and outcomes.Analyzing data structures and reporting tools for new system enhancements and fixes.Executive Reporting: Responsible for collecting, analyzing, and summarizing data & progress across against global goals & KPI’s. Identify trends and opportunities and communicate action or impact across all levels.Mitigating risk: Identify areas of risk, develop appropriate risk mitigation strategies, and escalate project issues and risks to management as neededSkills Detail-oriented: exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.Ethical practice: the ability to integrate core values, integrity and accountability throughout all organizational and business practices.Clear communication: the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.Analytical: uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
