ServiceNow Solution Architect with expertise in the platform's architecture and core components, leading end-to-end implementation projects, providing architecture guidance and collaborating with technical teams. Subject Matter Expert (SME) on key implementation aspects, offering valuable insights to clients for long-term solutions working hands-on with customers to ensure effective decision-making during implementation and proactively contributing to capability development within the company.

ServiceNow solution architect in the ServiceNow ANZ practice, supporting sales pursuit activities, integrated solution designs, and complex delivery programs for our large-scale clients across New Zealand and Australia. Developing technical solution design and working with a multidisciplinary team to plan and deliver innovative solutions for customers.Key Responsibilities in this role include:• Assessing the business impact/return on investment for the more complex components of the technology solution• Facilitate client workshops, document business requirements and develop them into a proposed solution design staff• Technical coaching and ramp up• Act as customers’ key contact on the proposed technology solution• Work closely with other technology teams such as Insights and Intelligence, Automation and Technology - Consulting to create a holistic technology approach and cost estimate that captures all details, dependencies and assumptions of the technology landscape• Ensure solid governance is established on customer engagements• Grow and maintain knowledge of ServiceNow technologies and relevant competitive information within the Service Management, IT Operations, Customer Service Management, HR, and Security Operations space

ServiceNow technical lead in the ServiceNow ANZ practice, supporting sales pursuit activities, integrated solution designs, and complex delivery programs for our large-scale clients across New Zealand and Australia. Developing technical solution design and working with a multidisciplinary team to plan and deliver innovative solutions for customers.

As a Manager in the ServiceNow practice in New Zealand, my main role was providing guidance and expertise on client facing solutions leveraging the ServiceNow platform. Business-issue focused, working closely with clients to transform their ways of working. Responsible for technical solution architecture, working within a team of skilled developers and implementation specialists.While on this role I maintained my certification as ServiceNow trainer by attending a ServiceNow Certified Instructor Program event in Singapore in 2019.Responsibilities In this role included:• Supporting ramp up of technical resources• Developing and facilitated Technical training on Fundamentals, Custom Applications and GRC related solutions to customers in APAC region• Defining architectural designs with high level of detail, technical solutions aligned with client’s business problems• Defining scope and technical advisory services to assist in clients implementing a ServiceNow program of work• Understanding customer requirements and translate to this into workable solutions for the client• Understanding customer objectives and provide continuity for architecture and roadmap exercises• Creating and maintaining platform Implementation Roadmaps and provide hands on assistance with the detailed design and implementation approach of selected engagements• Providing product and technical leadership on ServiceNow engagements

As a certified Technical trainer I facilitated ServiceNow Instructor-Lead and Virtual-Instructor-Lead classes in Mexico and USA in spanish and english, including teaching in ServiceNow San Diego office and Knowledge ‘19 in Las Vegas. Technical lead responsible for the delivery of professional services on customer engagements leveraging the ServiceNow platform maintaining a high standard of service and to accelerate our customers’ time to value.As part of a regional practice, accountable for adherence to the Global Delivery Framework, regional margin and revenue attainment, KPI analysis, and new hire onboarding.Responsibilities in this role included: • Facilitating workshops to gather business/technical requirements • Prepare all client facing and internal deliverables that are technology related• Help to create and maintain Platform Implementation Roadmap. • Provide hands on assistance with the detailed design and implementation approach of selected engagements• Assist delivery teams with resolving critical path technical issues, challenges• Provide guidance on Customer’s ServiceNow Development lifecycle

Responsible for delivering platform solutions with positive user experience, from the solution design and architecture, to the development and implementation of standard and custom solutions for customers in different industries.Certified technical trainer, providing customer guidance, official training on platform and custom process training sessions.

Responsible for providing technical expertise to support customer implementations of the ITSM and ITBM products as well as custom applications developed on the ServiceNow platform.Attended process discovery workshops at customer locations to help scope and document the nuances of the requirements and providing feedback to the customer on industry best practices as well as design alternatives with corresponding advantages and disadvantages to enable data-driven decisions.Worked both remotely as well as on extended On-Site stays for customers to develop custom apps side by side with customer SMEs.Created custom integrations with multiple platforms, participated on platform reimplementation projects as well as brand new implementations.

Responsible for automation projects, responsible for documentation and development and facilitating customised training to end users tracking and internal promotion of automation solutions through development and distribution of educational content.Responsible for monitoring corporate automation metrics, and automating internal processes and reports with the development of software solutions.

Business Analyst in continuous improvement projects to develop software solutions working in cross-cultural and cross-functional teams.Responsible for leading a small functional team in charge of managing roles and responsibilities for corporate engineering organization of engineers as well as managing Flextronics corporate engineering intranet.Support the identification and documentation of new engineering best practices, as well as writing internal communications, development of computer based training, newsletters and performance reports.

Perform comprehensive end to end engineering assessments of the electronics manufacturing process.