Knowledge in client guidelines and phone applications. ● Interaction with clients and management. ● Consistently seek and provide meaningful and actionable feedback in all interactions. ● Decisions that may impact the work of others. ● High Attention to detail ● Ability to identify the root causes of issues by analyzing patterns and trends through data analysis ● Ability to prioritize and effectively manage time in a fast paced work environment ● Ability to build action plans through problem solving skills to improve performance ● Excellent organizational time management abilities ● Self-starter, can easily adapt to change new functionality, changing policies ● Prepare Business Reviews and present them to Client ● Handle escalations and follow up with Client ● Working within multiple teams across both Accenture and Client teams to execute project deliverables ● Replacing team leader in their role in case needed, which involves besides of the ones mentioned above: ● Performance management career counseling, coaching, performance development, 1-1s, mentoring ● Daily supervision of the assigned team ensuring the highest possible standard of quality and delivery ● Review and track daily all production and quality metrics, staffing, timesheets, allocation and distribution of tasks and workload across all team ● Identify gaps in the process, promote culture of continuous improvement across the teams and ensuring monthly submission internal and to Client of new ideas and insights ● Drive and manage global initiatives ● Prepare Business Reviews and present them to Client ● Handle escalations and follow up with Client ● Ensure all reports are delivered accurately and timely ● Promote internal career development for direct reports ● Communicate and celebrate success and achievements ● Excellent problem solving abilities ● Ability to identify the root causes of issues by analyzing patterns and trends through data analysis

Coach and mentor new hire Customer Support Associates during classroom training and nestingphase on the floor● Support Team Leaders in communicating process and policy changes effectively● Escalate issues impacting operations productivity or quality and identify process, system, tooland or policy improvement opportunities● Understand and remain up to date with client policies and guidelines● Review user reports regarding website content● Analyze and identify content that is not in compliance with requirements and flag for action in atimely manner● Make well balanced decisions and help resolve inquiries according to defined policies andprocedures● Recognize trends and patterns, and escalate issues outside policy

Investigating and resolving reported issues● Enforcing clients that do not follow up the client policies.● Becoming and remain knowledgeable about clients products and community standards● Using market specific knowledge and insights to find scalable solutions to improve the supportof our community of users

I was in charge of putting the books in their right places, in the shop and the warehouse, and also attending the public.

As an intern for a month and a half in that museum I had to catalog the artworks in the warehouse, and do a database about the online references of the museum.