• Designed and implemented the customer experience processes.• Reduced process inconsistencies and effectively trained team members on best practices and protocols.• Managed area budget and expenses.• Compiled customer feedback and recommended service delivery improvements to management.• Developed highly empathetic client relationships.

• Increased efficiency and performance by monitoring team members productivity and providing feedback.• Facilitated inter-departmental communication to effectively provide customer support.• Promptly responded to inquiries and requests from prospective customers.• Organized daily workflow and ensured appropriate staffing to provide optimal service.• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Manage the condominium´s everyday functions (security, cleaning, gardening).• Scheduled and coordinated preventive and corrective equipment maintenance.• Set the condominium's annual operational budget.• Administrated the funds of the assigned condominiums and manage the collection of the maintenance dues.

• Managed budget and expenses.• Reduced the attention time by 15 minutes average.• Led a team of 30 workers.• Reduced food waste by 10%.• Coordinated daily restaurant management operations.• Responded efficiently and accurately to customer complaints.

• Development of online advertising campaigns.• Managed content on websites and social networks.• Implemented the customer response policy in less than 24 hours.

• Improved of the payment process to suppliers, achieving 100% of paid invoices according to schedule.• Coordinated fund management issues and daily transactions with banks.• Organization of document historical archive.