• Expertly managed a team of 200+ professionals extending across 13 facilities in 6 states, overseeing daily operations for warehouses totaling 2.7M square feet for 27 major accounts.• Revitalized the company’s safety program and ensured ISO 9001 compliance.• Championed automation and modernization, introducing performance metrics, BI dashboards, and process automation to save $37K in admin costs.• Oversaw multi-customer inventory valued at close to $300M while facilitating 1K+ daily transactions. • Steered a dynamic daily cycle-counting program for $117M of inventory.• Delivered an impressive $80K+ in cost savings by reducing service failures by a notable 33% and remedying billing errors. • Optimized employee performance, systems, processes, policies, and procedures to overcome various challenges and increase financial operating ratio by 15% YoY. • Built and nurtured multi-million-dollar customer relationships focused on cost reduction, service expansion, and swift complaint resolution, yielding $37M in topline revenue. • Empowered business development and revenue generation, pricing, and negotiating new and renewed contracts valued at $5M+.• Instituted benchmarks, advanced labor management tools, and performance metrics to enable operations managers to forecast labor needs and monitor employee performance, reducing labor costs by 20% and achieving $1.2M in savings. • Managed 2 projects, opening 2 warehouses and expanding operational capacity by 350K sq.ft. • Created and deployed a safety committee to restore safety practices and OSHA compliance, decreasing injuries and lost man-hours by 85% within the 1st year.

• Managed a 100-person staff and a $23M budget at the 911 call center, consistently delivering first-rate operations.• Initiated a robust recruitment campaign to address a severe shortage of 911 dispatchers, rapidly orchestrating community outreach, hiring fairs, and media attention to increase the staffing rate by 50% within 2 months. • Streamlined the dispatcher training program to include on-the-job training and an expanded trainer pool, reducing the process from 8 months to 3 months.• Coordinated the efforts of a multi-agency cross-functional team, dramatically reducing false alarm rates by 60%+ within a complex system monitoring 200K+ sensors and detectors, demonstrating the ability to lead large teams and deliver results effectively.• Partnered with various state, county, and city government stakeholders across 10 states to plan and execute a complex multi-year project, consolidating 14 Navy Installation Dispatch Centers into a single regional hub to strengthen productivity and reduce costs. • Enhanced dispatcher call processing times by 68% for fire and emergency services and 54% for police calls through effective utilization of data analytics and targeted dispatcher training. • Fostered a culture of personal ownership and accountability to rejuvenate workplace culture and boost morale, increasing employee retention rates by 35% to exceed a 95% overall retention rate.

Completed an intensive 3-month executive education program that helps those who worked in the Special Operations Forces community to prepare for their transition from the military to the civilian sector.

• Played a pivotal role in shaping the defense budget for the maritime patrol and reconnaissance force, focusing on requirements for new aircraft, personnel, and equipment while collaborating with military leadership and OPNAV staff to outline needs and facilitating the budget proposal process with the Secretary of Defense to ensure alignment with congressional funding methods. • Directed the transition from P-3 Orion to P-8 Poseidon aircraft, identifying a critical shortfall in the inventory and conducting a thorough analysis to successfully advocate for and secure budget approval from Congress for a 32% increase in P-8 acquisitions. • Designed the framework, which involved infrastructure, technology, and staffing that enabled Naval Aviation to conduct persistent higher-than-secret operations.• Evaluated future operational needs for capabilities and resources, prepared operational requirement documents, and appraised and crafted a programming strategy for the Future Years Defense Program (FYDP).• Contributed significantly to the fulfillment of MPRF programming and budgeting needs, valued at $2B+, aligning them with national defense strategies through 4 Program Objective Memorandum cycles.

Coordinated with several Combatant Commander Staffs to help develop theater campaign plans and Task Force posture plans, acquired enabling infrastructure and authorities for Tier 1 forces to conduct overseas contingency operations.• Realigned force posture and capabilities to significantly reduce threats to the United States.• Collaborated with stakeholders to create unity of effort among Special Operation Forces and maximize their effects against the enemy.• Aligned infrastructure requirements to maximize force flexibility and responsiveness to emerging threats.• Collaborated with national-level authorities to enable time-sensitive contingency operations.

• Leveraged ethical leadership and sound judgment to handle a sensitive personnel situation, offering multiple opportunities for those in the wrong to take ownership of the misconduct and preserve their military careers but ultimately issuing an official letter of reprimand to uphold the integrity and responsibility of the position. • Managed a $12M budget and $648M in aircraft inventory, optimizing resource allocation and ensuring financial efficiency. • Led a team of 400, directing global flying missions and providing essential intelligence for geographic Combatant Commanders in the Pacific and Middle East, ensuring every mission's success and each member's safety. • Strategically revamped aircraft maintenance practices, yielding a 98% mission completion rate and capturing a perfect score on a substantial aviation maintenance program inspection. • Drove incident-free military operations across 65M square miles, guaranteeing the safety and accessibility of major world trade routes in international waters above and below the water’s surface. • Catapulted sailor retention rates by 23% by cultivating a positive command climate, fostering high morale, and strengthening unit cohesion and performance.

Administered the Chairman's Continuity of Operations Plan (COOP) and the National Military Command System (NMCS). Ensured all of the Chairman's mission essential functions (CMEFs) continued pre-, trans-, and post-any contingency crises across the full range of military operations.• Collaborated and planned with stakeholders who were all responsible for ensuring the survival of a Constitutional Government under any circumstance.• Ensured budgetary requirements were met to sustain or procure supporting capabilities such as NAOC, MCCC, etc.• Served as Contracting Officer Representative (COR) for a $5 million service contract supporting the mission.• Updated and maintained the Chairman's operational plans that governed all requirements for COOP and Continuity of Government (COG) responsibilities.• Routinely briefed and collaborated with Joint Chiefs and their successors (C-Suite).

• As Operations Officer, I executed operational requirements to train and qualify aircrews to conduct forward-deployed combat operations in the US Central Command (USCENTCOM), US European Command (USEUCOM), and US Pacific Command's (USPACOM) areas of responsibility (AOR). I managed an $8.6M annual operations budget.• As Aircraft Maintenance Officer, I supplied mission-capable and ready-for-tasking aircraft to fulfill squadron operational requirements. Let a department of 200 personnel. Jump-started maintenance operations in an unfamiliar environment of a new homeport and hangar following a BRAC homeport change in conjunction with a deployment to the CENTCOM and AFRICOM AORs. Instilled a culture of integrity and excellence in the maintenance department that produced a perfect score on its COMNAVAIRFOR Aviation Maintenance Inspection.• Planned and executed a project to move four squadrons (companies) and approximately 1,500 employees from Brunswick, ME, to Jacksonville, FL, over three years. Extensively worked with stakeholders to minimize the impact on employees and local communities without degrading mission capabilities.

Trained and assisted in qualifying all bridge watchstanders, supervised and evaluated sea and anchor details, assisted in qualifying conning alongside officers, and stood watch as Officer of the Deck (OOD) Underway and was designated the General Quarters OOD while underway.

I instructed NFOs in all aspects of P-3C Orion techniques, tactics, and procedures (TTPs) for maritime patrol and reconnaissance operations. I ensured that all NFOs were ready to train and qualify for their respective positions after arriving at their respective fleet operational squadrons. I also instructed and helped qualify the new instructors at VP-30.

Performed duties as Instructor Tactical Coordinator and Mission Commander and performed forward deployed combat operations in the US European Command (USEUCOM) area of responsibility (AOR).