The RxWare Patient Engagement Platform provides digital onboarding for Specialty medication patients, making it easier and faster for them to get on therapy. Our innovative platform intercepts patients at the critical moment of prescription, efficiently routing them to the appropriate care pathways.

Avaneer Health is a first-of-its-kind private, secure, trusted blockchain network created exclusively by healthcare leaders to enable seamless communication and collaboration between payers, providers, and other healthcare administration companies. At Avaneer Health, I was responsible for the creation and management of our Solutions Exchange marketplace platform that enables innovators to develop, publish and even subscribe to solutions on the decentralized Avaneer Network As part of the Solutions Exchange marketplace, I was responsible for the overall external developer experience through developing training and documentation I also owned the contracting and pricing for developer partners on the Avaneer Network as we provided PaaS, SaaS, and IaaS services to our clients Additionally, acted as Product Owner for the DevOps Platform team

Vantage is focused on delivering Health Equity-based solutions for payers, providers, and life sciences verticals Owned the implementation of an enterprise-wide No-Code workflow platform to reduce development costs as well as enable rapid development of new products and solutions Acted as the lead No-Code developer for the MVP launch of the Vantage Case Management system for Oncology practices Operated as the bridge between technology teams and the Product organization as we worked with clients to develop customized solutions Due to my extensive experience building solutions for the Provider space, I spent a fair amount of time on-site with future and current clients to understand what their problems are and how we might develop our solutions accordingly

Managed a talented team of Product Managers as we delivered our MVP for Centene's next generation Utilization Management platform, TruCare Cloud Maintained and helped to create the overall TruCare Cloud product roadmap with each of the Product Managers that is shared with executive leadership on a biweekly basis Partnered closely with our Human Centered Design (UX) team as well as engineering partners to deliver the platform to market Setup and operationalized the initial Production Support processes for the platform utilizing my experience across the ServiceNow platform (Incident Management, Reporting, Change Control) Enabled our Product Management team to create and maintain timely end user documentation as well as coordinate with the Training department as we release new features to our customers Acted as technical liaison for Product organization and Engineering and Architecture due to my extensive technical background across multiple industries

At TIAA I owned the internal Global Infrastucture Service’s B2B platform called Marketplace. Built upon the ServiceNow platform, we enabled our AppDev and Infrastructure partners to perform self-service provisioning of both component level infrastructure items (Storage, Databases, etc.) as well as infrastructure patterns such as end to end application deployment in the Cloud.Supported projects by defining technology launch roadmaps that dove-tailed with business and compliance process requirements while taking ownership in the internal B2B custom-built platform called Marketplace, built upon the ServiceNow platform. Worked with stakeholders throughout the company to create product plans and roadmaps, collecting and analyzing feedback from customers, and other teams to shape requirements, features and end products. Enabled digital application development partners to perform self-service provisioning of both component level infrastructure items as well as infrastructure as code (IaC) patterns. I grew and developed an expert working knowledge of all products, services, software development lifecycle, production environments and business flow. Managed the Cloud Innovation Lab where internal customers work on proofs of concepts in a safe and secure sandbox environment and test the latest bleeding-edge Cloud technologies. Researched and evaluated emerging trends and technologies, integrating insights from usability studies and research to improve user experience and refine the roadmap. Led projects around cost estimation and chargebacks for AWS and on-premise applications and their corresponding infrastructure.

Responsible for $97MM financial company headline objective related to our enterprise health system clients.Responsible for the product vision and strategy of our enterprise platform offerings for both web and EHR clients.Led the voice of the physician customer and growth initiatives.Worked directly with health system management and end users to discover and develop best in class workflows for Centralized Prior Authorization departments.Worked closely with UX and User Research team on new designs and workflows as well as provide users for testing.Responsible for creation of Epics, User Stories and Acceptance Criteria as well as backlog refinement for our Scrum team and weekly sprint retrospectives.Worked closely with the Analytics team to measure KPIs throughout the fiscal year and ensure that the product is on time and generating positive ROI.Ownership of business case documentation and monthly stakeholder updates across the organization.

Launched MVP of the organization’s new Specialty medication platform across 4 large health system partners.Responsible for the testing and validation of the new Specialty medication platform for Providers, Pharmaceutical Hubs and Specialty Pharmacies.Accountable for company innovation headline representing a $220MM opportunity in the Specialty medication space.Responsible for creation of Epics, User Stories and Acceptance Criteria as well as backlog grooming for ourScrum team and weekly sprint retrospectives.Responsible for creation of the Product Experience Panel which engaged our top users in beta and MVP testing and feedback.Led the team that developed Real Time Insurance Verification platform for McKesson Reimbursement and Patient Access Services hub personnel.

Responsible for delivering feedback from external users and clients to the User Research team for productdevelopment.Led a team of field services agents that engaged large health systems in best workflow practices around the ePrescribing and medication prior authorization processes.Increased platform usage across health system partners by 19% representing a $9MM revenue increase.Team was responsible for identifying high volume prescribers of specialty medications and enabling an easier medication process for their staff.

Worked with large health systems and their providers to promote adoption and utilization of Electronic Prior Authorization (ePA) on the CoverMyMeds network.Traveled extensively to train over 100 unique health systems across the country and consult on best practices for Prior Authorization workflows.

Led the Provider Connectivity area of Product Management by managing the ePrescribing, ePA and ClinicalMessaging product offerings as well as helping the organization better understand physicians and pharmacists and how they could enable them to truly communicate on behalf of the patient.Led Physician digital (web and EDI) strategy for the organization.Represented the Reporting & Analytics needs for the Prime Product organization.Developed provider clinical digital messaging strategy and roadmap initiatives.Responsible for innovation and development in the provider connectivity space.Responsible for vendor management in ePrescribing, Electronic Prior Authorization (ePA) and Clinical Messaging.

Oversaw the ePrescribing offering for Prime to its Blues clients. Managed reporting and contracting for ePrescribing as well as operational aspects of Prime mail order pharmacy ePrescribing.Vendor manager of the Surescripts account for Prime.Business requirements documentation for new products that we were bringing to market (ePA and ClinicalMessaging).

Responsible for training CompuGroup's EHR physician and nurse clients on ePrescribing and CPOE.Developed a web-based training curriculum for HealthPort EHR and DrFirst Rcopia integration.Responsible for the launch of DrFirst Rcopia ePrescribing platform for HealthPort Practice Management system and HealthPort EHR users in all 50 states.Provided support to Meaningful Use certification committee for HealthPort EHR concerning ePrescribing.Core team member of HealthPort EHR CCHIT certification committee (successfully certified January, 2011 with a 5-star usability rating)

Increased provider utilization of iScribe ePrescribing platform from 30% to consistently above 90% through successful client management of existing iScribe users across Virginia, Washington DC, Maryland, South Carolina, Rhode Island and Ohio.Developed a client base of over 200 new iScribe users in South Carolina in an eight-month period immediately following legislation that allowed ePrescribing in South Carolina (2008-2010).Drove physician utilization of the iScribe platform, producing over 250,000 electronic prescriptions weekly.Created region-specific iScribe marketing materials for clients in South Carolina, Virginia, Washington DC, Maryland and Ohio.Speaker at physician meetings on the topic of electronic prescribing at the invitation of local community physician groups.

Deployed and provided support for Windows and Linux servers, desktops, laptops and mobile devices for over 200 users across 5 states.Led team responsible for the development of a mobile video product for the real estate market.Deployed and maintained the Omniture SiteCatalyst web analytics system for over 150 clients.Implemented a datacenter disaster recovery system, documentation and process workflow strategies.Managed a team of ten application developers.Administered multiple contracts for Web Hosting, ISPs and mobile devices.Managed customer and technical support team.Handled employee review process for support and development staff.