David Schaefer Email & Phone Number

Jenkintown, PA, US

Atlanta, Georgia, US

• Contract Sales and Customer Services Positions 2023 - PresentSales / Customer Service Representative – CubeSmart Storage
• Handled sales and service calls from potential customers, and resolved concerns regarding storage facilities
• Exceeded operational performance standards, sales goals and metrics
• Made recommendations based customers’ storage needs, determined location and availability of units, and completed rental reservation information
• Responded to questions and complaints concerning billing or services rendered; referred complaints to designated departments or stores for investigation
• Provide outstanding service to customers and teammates

Exton, Pennsylvania, US

• Conducted consultative sales by educating corporate and consumer clients regarding appropriate Medicare products and solutions.
• Converted inquiries and leads to qualified sales opportunities via e-mail, inbound and outbound phone campaigns, and text messaging
• Led and executed warm and cold prospecting calls to determine needs, set appointments, and gain commitments to buy
• Ensured a high percentage of one-call resolutions regarding policyholder services, including billing, detailed benefits clarifications, social security, and enrollment options
• Demonstrated effective written and oral communication skills with customers, agency management, and insurance carriers

Noida, Uttar Pradesh, IN

• Provided customer service for call center supporting multiple corporate clients, including pharmaceutical andconsumer brand companies.
• Clients included: Novo Nordisk, Proctor & Gamble, Jewish National Fund
• Managed high volume of calls on a daily basis, while consistently resolving client issues in a short timespan
• Conducted presentations to clients and associates
• Entered source data and credit card information into various customer service software platforms, including Salesforce and Microsoft Office

• Researched and contacted prospective clients to assess interest and arrange initial sales appointments.
• Called on Human Resource Directors, corporate Career Service Managers and department heads
• Clients included: Sunoco, Blue Cross of Northeastern Pennsylvania, Rajant Corporation, PJM, Interconnection, CareerLink Pennsylvania
• Landed a large consulting contract worth $625,000 with a local government agency
• Sold outplacement and career development programs to Presidents and owners of small companies

• Founded and managed a small corporate communications firm.
• Clients included: NBC News, CBS Sports, HBO, Johnson & Johnson, Saatchi Healthcare, and AT&T
• Sold presentation design and video services to help clients stand-out with targeted marketing communications

• Recruited by Executive Leadership to manage first U.S. team for internet technology service provider specializing in brand protection and domain services.
• Individually generated $750K+ revenues in first year start-up
• Recruited, trained and managed sales team for New York and California offices
• Designed and implemented sales automation system, resulting in a 50% increase in closing ratios

• Provided excellent customer service through prompt follow-up and careful management of customer needs.
• Clients included: Blockbuster, Amazon, Weather Channel, Yahoo and Citibank
• Consistently exceeded quota by upselling to major accounts
• Increased new business by 60% by cold calling and seminar marketing