Contract Sales and Customer Services Positions 2023 - PresentSales / Customer Service Representative – CubeSmart Storage• Handled sales and service calls from potential customers, and resolved concerns regarding storage facilities• Exceeded operational performance standards, sales goals and metrics• Made recommendations based customers’ storage needs, determined location and availability of units, and completed rental reservation information• Responded to questions and complaints concerning billing or services rendered; referred complaints to designated departments or stores for investigation• Provide outstanding service to customers and teammates• Demonstrated effective written and oral communication skills with customers and agency management Sales and Marketing Consultant – Career Potential, LLC • Conducted cold calls and scheduled sales appointments• Set, recorded and tracked sales appointments in CRM• Maintained a thorough knowledge of all digital marketing activity• Scheduled additional follow-ups based on log notes Sales and Marketing Consultant – High Probability Selling • Consulted on design for new website and company launch• Researched new markets and Social Media marketing methods• Consulted on CRM choices and integrationClient Services Representative / Call Center – The Vanguard Group• Managed high volume of incoming calls• Assisted clients with financial services questions and issues• Adhered to daily KPI’s and team goals• Monitored response times on all incoming e-leads

Conducted consultative sales by educating corporate and consumer clients regarding appropriate Medicare products and solutions.• Converted inquiries and leads to qualified sales opportunities via e-mail, inbound and outbound phone campaigns, and text messaging• Led and executed warm and cold prospecting calls to determine needs, set appointments, and gain commitments to buy• Ensured a high percentage of one-call resolutions regarding policyholder services, including billing, detailed benefits clarifications, social security, and enrollment options• Demonstrated effective written and oral communication skills with customers, agency management, and insurance carriers

Provided customer service for call center supporting multiple corporate clients, including pharmaceutical andconsumer brand companies. • Clients included: Novo Nordisk, Proctor & Gamble, Jewish National Fund• Managed high volume of calls on a daily basis, while consistently resolving client issues in a short timespan• Conducted presentations to clients and associates• Entered source data and credit card information into various customer service software platforms, including Salesforce and Microsoft Office

Researched and contacted prospective clients to assess interest and arrange initial sales appointments. • Called on Human Resource Directors, corporate Career Service Managers and department heads • Clients included: Sunoco, Blue Cross of Northeastern Pennsylvania, Rajant Corporation, PJM, Interconnection, CareerLink Pennsylvania • Landed a large consulting contract worth $625,000 with a local government agency• Sold outplacement and career development programs to Presidents and owners of small companies

Founded and managed a small corporate communications firm. • Clients included: NBC News, CBS Sports, HBO, Johnson & Johnson, Saatchi Healthcare, and AT&T• Sold presentation design and video services to help clients stand-out with targeted marketing communications

Recruited by Executive Leadership to manage first U.S. team for internet technology service provider specializing in brand protection and domain services.• Individually generated $750K+ revenues in first year start-up• Recruited, trained and managed sales team for New York and California offices• Designed and implemented sales automation system, resulting in a 50% increase in closing ratios

Provided excellent customer service through prompt follow-up and careful management of customer needs.• Clients included: Blockbuster, Amazon, Weather Channel, Yahoo and Citibank• Consistently exceeded quota by upselling to major accounts• Increased new business by 60% by cold calling and seminar marketing