David Schucker Email & Phone Number

David Schucker is a IT Professional with extensive knowledge in Network, computer and Telecom platforms at Silvergate Bank.

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  Desktop Support Technician

  Silvergate Bank

  Aug 2021 - Present - San Diego, California, United States

  Support day-to-day IT operations of a crypto currency bank, by monitoring system performance, configuration, maintenance, and repair. Execute system and application implementation plans, troubleshooting, migration, and configuration procedures to ensure operational reliability across multiple onsite and remote user locations. Lead desktop support technician for escalations including analyzing and isolating complex network and hardware issues; involving laptops, printers, Windows 10. Office 365, VPN and core banking apps. Responsible for Asset Management of IT related Hardware Active Directory Management including creating, managing and removal of users and groups according to SLAs Supported the migration of existing on prem email solution to Microsoft 365  Responsible for creating a Windows based image and upgrading over 150 users to new laptops, docking station and monitors within 3 months including the planning and coordination of migration schedules, O365, server configuration, user accounts, GPOs, and performance monitoring that achieved seamless migration and 100% network integrity, health, performance.  Supported the migration of the onsite telephony services including all toll-free numbers, desktop extensions, voicemail, and call recordings to the new cloud services 8x8 vendor Created documentation and KB Articles and trained new staff based on the ITIL environment Lead Tech with responsibility involving closing down the company including receiving and documenting company assets from end users, backing up data, shutting off apps, closing vendor accounts, assisting with ending contracts