David Schwind Email & Phone Number

Maynard, MA, US

Stockholm, Stockholm County, SE

10DLC – US Messaging A2P Commercial Product Manager.Responsible for product roadmaps, interviewing customers and internal stakeholders, prioritizing product features, and go to market communication.Consider market research when determining product strategy and direction.Be the spoke of the wheel, ensuring stakeholders from different organizations are.

Stockholm, Stockholm County, SE

Product owner managing Sinch's execution of Toll-Free and 10DLC messaging.

Atlanta, GA, US

• Develop value propositions for mGage products and services. Perform targeted sales presentations to current and prospective customers. Work directly with Sales, Account Management, and Product teams, create and perform.
• Interact closely and frequently with customers on both technical and non-technical levels to ensure superior customer satisfaction and help close new business.
• Prepare and present technical material to both business and technical audiences ensuring concepts are received at all levels of the business.
• Build & deliver custom presentations & demonstrations to customers and prospects by matching specific client business requirements into effective technical solutions.
• Work with customers to capture and write custom statements of work (SOW’s). Work with relevant internal organizations to ensure accurate timelines, execute the SOW through legal, then ensure timely execution meeting or.

Raleigh, NC, US

• Delivered key business outcomes based on customer needs and strategic business initiatives. Led product management “Application to Person” (A2P) efforts for cloud-based CPaaS messaging platform. Partnered with.
• Implemented concept-to-revenue phases for Bandwidth A2P Long Code Messaging Service including, transforming voice of customer into relevant business requirements and timely delivery of core capabilities.
• Wrote product requirement documents, reviewed, prioritized and accepted user stories via daily / weekly standups, and upon completion of development and testing, ensured product features met acceptance criteria.
• Trained and executed product demos outlining minimum viable product feature sets to sales and account executives, resulting in 1500% increase in product usage over 12-month period.
• Facilitated cross-functional product reviews allowing wide knowledge of product features, core phase deliverables, time to market expectations and support capabilities, enabling smooth product launch.
• As a subject matter expert, assisted sales, operations, and support, by participating in customer calls / visits and creating product collateral, resulting in 37% decrease in internal product inquiries.

Menlo Park, CA, US

• Leading the Mobile Product Management efforts for Genesys’ cloud based SaaS messaging platforms. Working with cross-functional teams to define and build mobile messaging products and services relating to SMS, MMS and.
• Strategic and tactical product manager operating in an agile environment.
• In partnership with Sales, Marketing, Engineering, Operations, and Account Management teams, defined customer needs and delivered products to increase customer satisfaction and revenue.
• Completed the delivery of Genesys’ SMS Aggregation product in March of 2017, bringing a new business offering to our cloud and premise customer base.
• Participate and attend industry conferences to garner insights into the future of messaging to deliver cutting edge products and services.
• Subject matter expert in the field of mobile messaging assisting internal and external clients to provide solutions to customer pain points.

Menlo Park, CA, US

• Manage a team responsible for all aspects of SMS Operations at Genesys. Developed and executed strategic business plans for messaging. Expanded Genesys’ SMS Operations to include delivery to 60+ countries and a dozen.
• Responsible for the Global SMS Operations team including: vendor management, contract negotiations, cost reduction, invoice approvals, on-boarding, procurement and operational implementation of long/short/alpha codes.
• Messaging subject matter expert called upon by internal groups to advise clients, train internal team members, and deliver reliable connectivity.
• Reduced costs by 40% year over year resulting in one of the highest margin business units within Genesys.
• Enabled SMS over toll-free numbers providing a new revenue stream for Genesys in 2015. Grew business from zero volume to doing over 900K SMS per month in 2017.
• Create reliable, trustworthy, and knowledgeable international and domestic connectivity partner relationships, providing the best experience for our customer base.

New York City, NYC, US

Developed indispensable messaging phrase in the United States, "Message and Data Rates May Apply", which is used in every SMS call-to-action across the country. Key aggregator participant in developing the MMA Consumer Best Practices industry guideline. Outspoken member who streamlined messaging rules and regulations.

Reston, Virginia (VA), US

• Represent VeriSign’s Mobile SMS Aggregation division at industry conferences and work with industry bodies to form messaging policy. Influence business relationships with National Wireless Carriers and top clients to.
• Achieved efficiencies for the Mobile industry upwards of $200M annually by being a key policy contributor to the Mobile Marketing Association’s Consumer Best Practices committee (CBP).
• Led cross-functional CBP sub-committee teams to effectively reduce cross carrier policy discrepancies resulting in a 20% reduction of industry regulations.
• Collaborated with top clients, through strategic alignment meetings, resulting in a top customer receiving bonuses each month instead of being penalized each month.
• Built business relationships with national wireless carriers and top clients to ensure strategic alignment resulting in increased revenues, lower customer care issues, and carrier endorsements.
• Communicated carrier policy changes to executive management and worked with multiple internal organizations to execute policy mandates within specified timelines.

Reston, Virginia (VA), US

• Managed the direct to consumer (DTC) content aggregation business for United States National Wireless Carriers. Directed all aspects of the carrier relationship which included; implementation projects, internal.
• Functioned as the primary gateway for carriers, ensuring compliance with carrier requirements, mitigating risks, and proactively educating customers on carrier rules, projects, and compliance initiatives.
• Represented VeriSign in the Mobile Marketing Association’s Consumer Best Practices Committee for two and a half years resulting in a 20% reduction in carrier guidelines.
• Successfully implemented “Free to End User” capability on Sprint/Nextel, allowing VeriSign to increase market share by implementing a new product offering for its clients.
• Led a project to implement Multimedia Messaging Solution (MMS) capability on Alltel Wireless.
• Identified areas of improvement and reduced campaign time to market by 15% through streamlining of procedures.

Bourne, Massachusetts, US

• Coordinate and manage all advance, onsite, and post show registration activities for Trade Show’s and Association Meetings. Assist the client in achieving the desired attendee and financial results by providing the.
• Act as the main client contact for day-to-day activities. Manage all risks and resolve customer issues throughout the event process.
• Lead Event Teams consisting of Account Executives, Web Development, Operations, and On-Site Teams in the development and execution of registration web page designs, databases, badge production, and all onsite.
• Responsible for scheduling necessary meetings with the Event Team. Meetings include; Event Kick-off, Database Setup, Implementation, and Post Show wrap up meetings.
• Initiated, documented, and implemented a process which outlines the Program Management process.

US

• Coordinated resources to drive customer satisfaction and ultimately assist sales teams with their revenue commitments. Worked with the sales management team to provide a company focal point for major customer account.
• Managed customer teams in the trial, certification, and network deployment of Avici Routing Systems. Activities included customer visits, site surveys, test plan reviews, equipment delivery, program readiness review.
• Organized and facilitated internal and external team meetings covering; bug tracking, deployment activities, risk management, field trials, on-going customer requirements, product direction and roadmaps.
• Prepared customer program plans to identify deliverables, responsibilities, program change control, risk management, organizational interfaces, schedules and milestones.

Espoo, Southern Finland, FI

• Directed cross-functional teams in order to implement Lucent Technologies telecommunications switching equipment. Utilized Program Management skills to gather customer requirements, configure and test, schedule.
• Managed customer focused programs including all activities to implement complex switching solutions: coordinated customer requirements, identified personnel and equipment resources, risk and change management.
• Provided leadership and direction in the development of a Program Management Process, which effectively streamlined the deployment of customer telephony solutions from 12 weeks to 6 weeks.
• Served as the focal point for on-going customer sales, communications, support contracts, and feature enhancements.
• Decreased test and configuration time from 6 weeks to 2 weeks, which resulted in faster implementations times and cost savings to the organization.

US

• Facilitated teams to improve quality, reduce cycle time, and identify failure trends, which resulted in process improvements. Coordinated ISO 9000, BABT, and UL activities to ensure process conformance while sustaining.
• Coordinated ISO 9000 certification activities resulting in certification in 4.5 months while achieving zero non-conformances.
• Developed Manufacturing Quality Reporting Systems to support Excel’s quality initiatives. Reports consisted of weekly snapshots, vendor performance, monthly manufacturing quality levels, and returned material levels.
• Facilitated and coordinated the Cost-Reduction Team, which resulted in a total cost savings of $440,000 in 1998.
• Managed all aspects of a workmanship certification program, the IPC-610 specification, in our manufacturing facility. Obtained management buy-in, ordered materials, organized seminars, and trained personnel.

Ms, Quality Systems Management

Bsme, Mechanical Engineering