David Sechrest, Ms Email & Phone Number

Charlotte, Nc, Us

Whiteville, North Carolina, United States

Use Excel spreadsheets to gain valuable insight on data. Use Microsoft Copilot to better understand the data retrieved. Use Power BI to tell the story of the data analyzed focusing on specific KPIs to ensure that SLAs are being met.

Whiteville, North Carolina, United States

Charlotte Metro

As a Freelance IT Consultant, I help clients optimize their IT systems and processes. I collaborate with each client to understand their IT challenges, identify areas for improvement, and create and execute solutions that suit their goals and budget. Some of my main tasks are:- Client Assessment: I analyze the client's IT systems, infrastructure, and processes to determine strengths, weaknesses, and improvement opportunities.- Solution Design: I work with clients to develop customized IT solutions that align with their business objectives and budget.- Implementation: I set up, adjusted, and fine-tuned hardware, software, and network components according to the agreed design.- Security and Compliance: I ensure the client's systems are secure, compliant with industry standards and regulations, and safeguarded from potential threats.- Troubleshooting: I resolve complex IT issues, minimizing downtime and disruptions.- Documentation: I maintain accurate and current records of the client's systems, configurations, and procedures.- Training: I instruct and support the client and their staff on how to use and maintain IT solutions effectively.- Recommendations: I keep up with emerging technologies and industry trends and propose improvements and enhancements to the client.

Remote

I assisted small business owners who had 1 to 25 Microsoft 365 licenses to maximize the value of their subscriptions. I helped them migrate their emails and contacts from G-Suite to Microsoft 365 Business and their files from Google Drive to OneDrive and SharePoint. I also delivered outstanding customer service, following up with users to ensure their satisfaction.

Remote

My role as a Microsoft Teams support engineer involved liaising between the customers and the product group, handling complex issues that required in-depth analysis and troubleshooting. I examined Teams logs to identify anomalies that could explain the customer issues and worked with the product group to find solutions. I also resolved issues related to Teams meetings not syncing correctly with Exchange Online and Outlook, ensuring a smooth and seamless user experience. I always responded promptly to customer requests and problems, demonstrating professionalism and customer satisfaction.

Remote

I provided timely and efficient support to small and medium-sized businesses with their Microsoft 365 needs. I helped them configure their domains in the Microsoft 365 Admin portal and modify their DNS records as required. I also advised them to implement DKIM and DMARC to enhance their SPF records and secure email delivery. Furthermore, I assisted them in using the Security and Compliance center to manage their Data Loss Prevention (DLP), Information Rights Management (IRM), and mail flow rules.

Charlotte, North Carolina Area

As an Office 365 Onboarding Engineer, I was responsible for the following tasks:- Executed, managed, and led the technical process of onboarding a group of Office 365 customers and partners.- Communicating with IT Administrators the required steps to prepare their organization for migrations to Exchange Online, SharePoint Online, and OneDrive for Business.- Analyzing, developing, and communicating feedback on the Onboarding process and technology improvements for Office 365 Onboarding and the entire deployment cycle.- Providing presentation decks to cover topics such as M365 overview, Teams, the security features available, and how to find and add additional security measures.

Charlotte, North Carolina Area

As a technical support specialist, you will be responsible for the following tasks:- Act as a first response to Tier 3 customers and a secondary reaction for Tier 2 customers related to technical support. I troubleshooted and resolved complex issues, escalated unresolved cases to the appropriate teams, and followed up with customers until their problems were solved.- Assist with Azure Automation and Log Analytics. I assisted customers in setting up, configuring, and using Azure Automation and Log Analytics services. I also monitored and analyzed customer data, generated reports, and provided recommendations for optimization and improvement.- Provide support via telephone, written correspondence, and electronic media. I communicated effectively and professionally with customers through various channels, such as phone calls, emails, chats, and webinars. I also documented customer interactions and feedback in the CRM system.- Work independently with limited supervision. I managed workloads and prioritized tasks according to urgency and importance. I also sought guidance from senior staff when needed and participated in ongoing training and development programs.

Remote

I have extensive experience helping Microsoft's Business and Enterprise customers with cloud solutions. I have successfully performed various migrations to Exchange Online, such as Hybrid, Cutover, and Staged. I have also offered pre-sale consultations to customers who were interested in SaaS (Google apps and O365 online), PaaS (Azure), and IaaS (Azure and O365) services. Moreover, I have assisted customers with setting up, managing, and deploying O365, Azure Active Directory, ADFS, MFA, EMS, and ATP products. I know strongly about these technologies and how they can benefit different business scenarios.

Charlotte, North Carolina Area

I participated in a project that involved creating new computer disk images, configuring desktop environments, and upgrading the voice-over-internet protocol system.

Charlotte, North Carolina Area

As a Tier-2 support engineer, I provided technical assistance and guidance to customers migrating from on-premises Exchange servers to the cloud. I troubleshoot and resolve complex issues related to Exchange Online, hybrid deployments, migration tools, and security features. I also collaborated with other support teams and partners to ensure our customers a smooth and successful migration experience. I developed skills in cloud technologies, customer service, and problem-solving.

As part of the IT support team, my role was to help the end-users transition smoothly from Windows XP to Windows 7 on their PCs. This involves backing up their data, settings, and preferences before installing the new operating system. You will also provide them guidance and training on using the updated Windows and Office applications.I used the Windows Easy Transfer tool to perform the backup, which can copy files and settings from one PC to another. I transferred the data using a network connection and a USB flash drive. I trained the users on Windows and Office applications and the new features and changes in these programs.

Charlotte, North Carolina

Provided technical assistance and troubleshooting to end-users through remote desktop tools. Resolved issues related to software, hardware, network, and security. Ensured customer satisfaction and followed up on service tickets.

Charlotte, North Carolina Area

I assisted the Network Administrator in maintaining and troubleshooting the classroom and library computers. I also helped the staff members with technical issues they faced according to my assigned tasks. I supervised the Tech Squad members and ensured they performed their duties efficiently daily.

Master Of Business Administration - Mba, Information Technology, 3.6

Master'S Degree, Computer And Information Systems Security/Information Assurance, 3.5

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance, 3.5

Activities and Societies: CNS Club

Associates Of Applied Science, Computer Networking Systems, 3.7

Activities and Societies: CNS Club, Tech Squad