David Seraphin Email & Phone Number

New York, New York

Mid-level programming in VBA, VB, Net or C#.Net, and T-SQLMid-level programming Web development languages HTML, ASP, XML, JavaScript Determines systems requirements and configurationDetermines peripheral communication device parametersDetermines product capabilities/limitationsAnalyze hardware and software problemsActively solicit and deliver new billable consulting servicesAdvanced knowledge of Microsoft Office Application ( Word, Excel, Access)Tools and Utilities Consisting of PCAnywhere, Norton Utilities, Internet Basic Concepts, Netscape, Internet Explorer and TCP/IPWorking Networking knowledgeConfiguration of Workstations, Operating Systems, Networks (Lan/Wan/Wifi)

New York, New York

Provided technical support to over 30 users per week at their offices / work sites throughout the NYC area.This involved break-fix / installations / preventative maintenance and training. Serviced complex high-end electro-mechanical equipment, desktops, laptops, software solutions, and multi-vendor high-end printers and banking equipment.Managed assigned territories throughout NYC area.Met Service Level Agreements.Parts and Inventory management.Provided excellent customer service with high customer return survey ratings of very satisfied stats.

Performed Cisco equipment rollouts for The New York Dept. Of Education city schools and sites.LAN / Wireless Integration.Installed, connected, tested, troubleshoot and reviewed all wireless and LAN configurations & components for IP connectivity and accuracy.Perform upgrades to Cisco routers, switches and firewalls such as IOS configurations and memory.Cable / Wire managed (568B) CAT5, CAT 6, and fiber optic cables to patch panels in MDF & IDF rooms & cabinets.Rollouts and deployment of Dell Laptops, Apple Laptops, and printers installing & configuring OS, LAN & Wireless solutions.

Computer Science

Computer Science