David Fell Email & Phone Number

Milton Keynes, Buckinghamshire, Gb

Financial Services

Milton Keynes, Buckinghamshire, Gb

New York, New York, Us

Sat within the UK Collections/Credit Risk team, am responsible for ensuring that the UK Collections departments strategies, policies and processes are compliant to external regulatory policy (for example OFCOM, OFT, MCOB, FSA/FCA, AML and ICO), internal Global Collections and Credit Risk Policies and that the operational teams execute on the approved processes.

New York, New York, Us

Leadership of the outsourced collections departments ensuring that the offshore teams delivered all processes in line with all internal and external regulatory requirements whilst achieving better than plan delinquency performance across multiple products from early stage through to recoveries and back office support.

New York, New York, Us

Management, through the team leaders, of a number of collections teams across Credit Card, personal Loan and Real Estate products, ensuring that they delivered all processes in line with all internal and external regulatory requirements whilst achieving better than plan delinquency performance.

New York, New York, Us

Drive productivity in line with agreed Key Performance Indicators ensuring performance expectations are met. Set and monitor SMART performance and development objectives for all direct reports. Ensure exceptional levels of customer service and TCF are achieved through close monitoring of call quality. Provide effective, ongoing communication to the team, department and business. Provide support and training for direct reports to maximise productive and effectiveness, setting clear objectives for improvement.

New York, New York, Us

Deliver the maximum possible results against a set of KPI’s designed to meet customer needs and minimise losses.