Cyber SecurityAzure & AWS CloudCisco NetworkingFull Stack Data Center ManagementHyperConverged InfrastructureHyper-V / VMWareSCCM WSUSPalo Alto NGFSD-WANWindows Server 2022SQL Server 2022 and Azure Managed SQL InstanceExchange Relay and Exchange 365Office 365Full Stack Citrix XenApp / XenDesktopHA Failover ClusteringSQL Mirroring and LogshippingAD / Azure ADVeeam DR + Private Cloud StorageEndpoint Management and SecurityCisco AMPCisco UmbrellaCisco SD-WANAdvanced DNS / DHCPSharePoint 365PowerShellLinuxPythonIP Cameras and Alarm IntegrationInfrastructure Fiber and CablingLong Range AirFiberPLC AutomationBusiness Process ImprovementsEnd User Pen Testing and TrainingMS Teams DeploymentSSL / CA Certificate ManagementHelpdesk SOPs and TrainingBack End Dev for Virtual WebinarsE-Blast CampaignsKPIs / ROI / Security Auditing and Reporting

• Oversaw the development, testing, installation, support, and documentation of automation and security device integrations with the company’s consumer platform for use in residential and small businesses using the SCRUM method.• Created the cloud platform and spun up servers for consumer’s remote access to their home and small business automation platforms.• Created, maintained, updated, and performed SEO for the company’s website.• Created, maintained, and automated the company’s customer, purchasing, sales, and marketing databases, pivoting all to create KPIs and metrics for the business.• Analyzed website traffic and browsing habits, and promoted social media marketing campaigns to drive customer awareness and sales.• Created presentations, follow up communications and negotiations, and contracts for business partnerships with local home security companies.• Created BOMs for the company’s products and negotiated volume purchases with vendors to reduce cost and increase profit margins.• Created demo videos and customer facing documentation for customer’s ease of use of the company’s product.www.dsis.tech

• IT Systems Business Analyst role in the development, implementation, and sustaining of SAP ERP and CRM as the company’s enterprise business system software. This role included creating change requests, migration and validation of master data, performing non-regression and user acceptance testing, developing end user training, supporting biannual business release updates, and global collaboration with Corporate IT, IBM, HP, and Siemens throughout the entire system development lifecycle (SDLC).• Lead Sustaining Engineer for the FDT and Matrix peremitry medical devices, as well as the Visuref, Visulens, Visuscout, Visuphor, and Visuscreen. Lead Product Release and Sustaining Engineer for the Zeiss Routine Diagnostics Essentials product line. Also a member of the new product release and commercialization team responsible for new product releases by Zeiss.• Create, document, validate, and improve processes, procedures, test plans, verification reports, MPI’s, ECO’s, DCO’s, and peer reviews using a controlled documentation environment (Agile). Also trained staff to those processes and performed effectiveness checks.• During an FDA audit in 2011, several processes that I had improved and put in place were highlighted by the FDA auditors and our quality department as “strength within the business”.• Developed and maintained the Customer Database Repair Center and implemented processes to ensure adherence to HIPAA/HITECH regulations while handling and repairing corrupt ePHI.• Created an optical wedge in 2015 to resolve a shadowing issue which had been plaguing the Zeiss Frequency Doubling Technology medical device for years, improving customer satisfaction tenfold, enabling sales to move more units, and saving the service business unit an estimated $720,000 annually.• Created a circuit board modification in 2009 which resulted in a positive fiscal impact of $250,000 per year, reduced downtime for customers, and reduced demand for planning for that PCB.

• Managed, designed, and implemented the company’s entire digital network, including the creation of network diagrams, design proposals and presentations for the CEO, and deployment across three physical locations.• Designed and coded four websites for the company, two in HTML / CSS and two in PHP with a MySQL backend.• Wrote custom software in visual basic to streamline the process of supply inventory and ordering.• Created a project management system with a wiki to organize all data, research, and progress for all IT efforts.

• A/O A-10 Electronics Maintenance Specialist • Security Forces Augmentee (9/11/01)• Operation Enduring Freedom Afghanistan (9/11/01) • National Defense Service Medal • Global War on Terrorism Service Medal • Outstanding Unit Award • Honorable Discharge