Technical subject matter expert (SME) responsible for break/fix support of Open Systems, Storage, Application Performance and Critical Site environmental conditions within the Wells Fargo production environment. This will include proactively detecting and resolving system anomalies and coordinating with appropriate support organizations in order to ensure that service availability commitments are met. Will provide mentoring and training to junior team members. Runs bridgelines as required and serves as Operational SME for aligned engineering groups. Performs diagnostic testing, trending and analysis of production problems and resolves issues to avoid impacts to system performance. Analyzes work flows and procedures, contributes to, and implements operational best practices. Escalates issues to management and reports status on issues to senior management team. Reviews, updates, or writes daily operational documentation for shift transition as well as processing procedures/documentation within the command center for application processing and backup/contingency. Responds to customer inquiries, documents activities in an incident management system.

Retirement Technology Environment Management Team:* Assist with completion of technology environment setup related to project efforts.* Project Manage several activities within the Environment Team.* Work with Technology Services resource to complete Environment tasks.* Receives general supervision and is competent to work at the highest technical level of systems architecture.* Communicate project status to all levels of Retirement Technology management.* Track project issues and ensure timely resolution. * Provide hands-on technical expertise for configuration and troubleshooting on Linux, Solaris, and Windows Servers.

Assist in the deployment of a corporate wide refresh to Windows 7 and MS Office 2010. Install Windows and all required user applications. Deploy refreshed systems and assist with any needed additional applications or questions about the current deployment. Assist in the application migration process as time allowed.

Provide system support for approximately 5000 end users within more than a dozen Lines of Businesses, Provide 2nd and 3rd level support to all LOB end users on Dell, Lenovo and HP workstations & laptops with Onsite and Remote access support using NetOp, RDP and Windows NetMeeting, Ensure laptop users are able to connect both wirelessly and wired in all locations including Bank sites, hotels, airports and home as well as with USB broadband devices, Setup HP, Lexmark, Ricoh local and Network printers using IP addresses and print server services, ensure all end user systems were encrypted using WinMagic SecureDoc or Check Point PointSec hard drive encryptions.

This position’s primary responsibilities include the remediation and migration of Countrywide and Merrill Lynch legal case evidence to the Bank of America standards and network. Additionally, all historical case information must be processed from the both case management system to the Bank of America case management system.

Provided quality assurance testing for new customer value center information data warehouse, housing data for over 40 national divisions. Verified incoming data from both AS/400 and DB2 system data feeds, using both internal designed code and Data Mirror system for daily extraction. Produced reports for Corporate & Divisional Management, Marketing, and Customer Service teams and sent extractions to sub servant systems.