David Sipos Email & Phone Number

Santa Monica, California, Us

Phoenix, Arizona, Us

Phoenix, Arizona, Us

• Manage a PC support team of 10 local and 3 remote IT professionals in Phoenix, Flagstaff, and Tucson, Arizona.• Responsible for IT Operational support for Highway Patrol, Criminal Investigations, and administrative support teams across the State of Arizona.• Responsible for the training and coaching of direct reports in accordance with the agencies general orders, and state guidelines.• Responsible for maintaining contracts with software and hardware vendors.• Migrated the department from Windows XP to Windows 7 operating systems.• Worked with the project team to migrate all users from Lotus Notes to Microsoft Exchange, additionally developed project plan and implementation of Microsoft Office 365 to all users.• Responsible for reviewing and approving all office automation requests to ensure the customer is purchasing the correct products in compliance with the Department’s policies.• Evaluate employee’s work performance, advise of the requirements and expectations of the position, provide feedback on performance, and communicate goals and objectives.• Managed the deployment of Microsoft System Center Configuration Manager (SCCM) to all department issued computers. Migrated patch management process from Windows Server Update Services to SCCM.• Developing migration and support plan for migration from Windows 7 to Windows 10.• Manage a helpdesk of 10 local IT professionals manning a 24/7 support desk for all department users.• Ensure customer service is timely and accurate daily.• Follow-up with customers to identify areas of improvement.• Develop daily, weekly and monthly reports on help desk and PC Support productivity.• Responsible for maintaining IT Departments work order tracking system (BMC TrackIT).

Bellevue, Wa, Us

Information Technology - Manager 2 (last 5 yrs. working with T-Mobile)• Manage a team of 8 remote and 2 local IT professionals across Arizona, California, Nevada, and Hawaii.• Maintain communication with supported business channels (engineering, sales, HR, and Legal) in regards to staffing, planned upgrades, and outages.• Responsible for the training and coaching direct reports in accordance with company policies, technical knowledge, and all aspects of performance management.• Ensure compliance with departmental and company standards.• Develop and oversee the implementation of off-site industry leading event support including CES, CTIA, and T-Mobile sales events.• Responsible for analyzing workflows and assigning resources to meet service level agreements and goals.• Responsible for all aspects of IT operation at 350 retail stores, 19 offices, and 3,300 users across my region.• Individualized and team goal setting to align team with company goal attainment. Proven track record of yearly exceeding key performance indicators.• Served as a cross-functional subject matter expert across various IT teams.• Responsible for project management as it relates to the client workstation within my region and across the enterprise. Some project highlights include the design and implementation of T-Mobile’s concept stores, Global Design Concept stores, CheckPoint full disk encryption for laptop users, print optimization at corporate facilities, national rollout of Ingenico signature capture devices in retail andWindows 7 deployment.• Planned, managed, and implemented outsourcing plan to provide service to customers in T-Mobile’s retail stores, engineering, and sales offices across the U.S.

Us

Bachelor Of Science (B.S.), Accounting

Education record

Certified Lean Six Sigma Green Belt