David Reyes Email & Phone Number

Harlingen, Texas, Us

In charge of creating, planning, debugging, and deploying application programs that support the infrastructure and business activities of several companies. In charge of reviewing systems, identifying faults, and providing solutions to problems that arise throughout ongoing initiatives. Skilled in organizing and facilitating colleagues to support end-user requirements and align with project's scope.Expert in analyzing and deploying a variety of Monitoring Service Providers' software solutions. Responsible of coordinating with third-party providers and ISPs to offer businesses with the optimal network for their needs.Capable of installing network firewalls to protect locations from external threats and creating a mesh networks across many company locations.Well-versed in Azure Active Directory Domain Services and moving from on-premises Domain Controller to Azure ADDS while establishing tunnel VPN connections from Azure Virtual Network to on-premises firewall.Capable of deploying, implementing, and restoring backups from a variety of well-known vendors, including Datto, Veeam, N-Able, and Redstor.Capable of investigating current IT System Security, documenting end-users' demands, and recommending security enhancements to fill security holes in an enterprise setting.

Respond to all IT Helpdesk requests from upper management, staff members, and 3rd party clients immediately with GoToAssist Ticket System. Distributed tickets to other IT staff members and prioritize as needed. Follow up with all interactions with EDI Software Support tickets and projects. Setup New PCs or Laptops with proper domains and software needed for the end-users. Maintain all IT hardware such as Smart Cisco switches, uninterrupted power supply, and server maintenance. Make ethernet patch cords as needed. Create end-user’s domain accounts, emails, and setup Produce Pro EDI in computers and handhelds. Coordinate with ISP Fiber Optic companies and follow up with Service Level Agreements and coordinate new Internet and VOIP services. Simple trainings for new staff members. Solder components for repairs or replacing equipment as necessary. Provide tech support across 3 locations as needed either by phone, remote desktop, or person to person. Respond to Internet Outages as the highest propriety at any time. Troubleshoot systems and network problems, diagnosing and resolving hardware or software errors. Reset end-user’s domain profile accounts password as needed. Resolving network issues in conjunction with monitoring company. Reprogram handhelds with Produce Pro software. Implemented new solutions for productivity and data analyzing for company growth.

macOS users first point of contact, answered technical questions about mac products and services and providing world-class customer service, troubleshooting, and technical support, remote macOS and iOS support. Provide help desk support as need and use my technical expertise, creativity, and a passion to meet the Apple client’s needs.

Support and maintain in-house computer systems, desktops, and peripherals. Repaired thermal, dot matrix, lasers and inkjet printers. In charge of installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance when required.

PC Refresh ProjectDeployed over 500 new PCs I was responsible for unboxing, imaging/staging, transferring data to new pc, mapping printers, and then deploying new desktops/laptops to end users. Involved in client communications, discovery, imaging, data transfer, post-install support and troubleshooting. Was also required to perform hardware inventory, project preparation, project wrap-up, shipping preparation and when required shipping of computers. Hardware platforms include Dell, Fujitsu, HP and Microsoft desktops, Notebooks and Tablets.

I'm an experienced Computer Technician validated my skills with an A+ Certification. I have over 6 years of experience in repairing and maintaining computers, laser printers, network switches, SOHO Routers, small business Domains and Workgroups. This past 5 years + I worked with many businesses as their go to technician. Worked with vast number of clients that call me for their technical needs. I'm currently looking for company or business I can exercise my 5 + year experience in technology and willing to grow and learn with. Besides all the experience I have I consider myself strongly handy and a complete tech guru.

ResponsibilitiesAuthorizations and Appointments A&A Representatives support Veterans who need to keep appointments via the VA or with other entities, as allowed under their rules and regulations, for their medical benefits. Client Service/ A&A Representatives will support Veterans in keeping these appointments and work with them to get the necessary support to promote their well-being. A&A Representatives will handle inbound and outbound calls from Veterans and fax documents.

Littleton, Colorado, Us

Handle customer complaints, make phone and accessory sales, and help out the customer if they have a problem with their cellphone or service. Very fast-paced environment, being able to multi-task and learned POS system fast...

Paris, Île-De-France, Fr

Provide technical support to Comcast customer, Answered customer questions, complaints and equipment inquires. Provide appropriate resolutions to customer’s issues. Communicate with customers and deescalate angry customers.

Handles customer questions, complaints, and billing inquiries to resolve customer issues with one call resolution. Offered alternative solutions where appropriate with the objective of retaining customer's business. Handled business transactions in connection with activation of new customer accounts on a computer terminal. Communicated with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Made financial decisions to protect/collect revenues and adjusts customer accounts.

Interned with the IT Director of my High School. This is where i learned most of my knowledge in computer Hardware & Software. Besides High School I build a clientele for fixing computer, printer and any technology guru.

Bachelor Of Science, Information Technology, Computer/Information Technology Administration And Management

Bachelor Of Applied Technologies, Computer & Information Technologies

High School, High Education