Senior Vice President High Jewelry L Vice President Of Retail Sales, Stores & Operations
Concluded most successful tenure of executive leadership as Senior Vice President, High Jewelry & Client Experience & Vice President & Director of Retail Stores & Operations for 112 yr. old iconic and globally recognized 4th generation luxury multi-regional heritage jeweler.Oversaw leadership of 5 high volume Stores in 2 states catering to discerning, multi-cultural global clientele with instinctual purpose every day to exceed their expectations and provide a memorable experience to both internal and external clients alike. Communicated uncomplicated strategic endgame to all team layers, thus achieving alignment and desired behaviors parallel with company vision, mission and core values to move in one direction towards reward and recognition from achieving desired goals. As part of ELT (Executive Leadership Team), chaired the CX Committee, and created recent Best Practices and Critical Success factor annual goals. Hands on front of house Sales executive who engages both staff and clients alike to build sustainable long-term relationships for consistent top tier financial results.Key catalyst for recruitment, development and corporate training - education initiatives in all division of company.Thorough knowledge of wholesale channel distribution, after-sales service and repair divisions at all levels, also detailed comfort with internal production and manufacturing from overseeing development of key proprietary collections at a myriad of price points.