I served as as the Director of Technology Services at Broad and Cassel where I was responsible for the firm’s technology infrastructure and assist in the development of the firm’s strategic technology strategy and plan for the delivery of technology services to all of the firm’s offices.

As the Regional Vice President of the International Legal Technology Association (ILTA), I worked with 10 City Representatives to provide local programming and education about legal technology throughout the Southeastearn US (Florida, Georgia, North & South Carolina & Alabama), Carribbean and South America.

Guided the firm through a transition from a traditional in-house IT department to a completely outsourced IT structure.

Executive leadership and management of information systems for 300 attorney firm with 500 users in 10 domestic office. Areas of responsibility included Technology, Telephony, and Litigation Support; P/L management of litigation / practice support areas

- Top-level IT Executive, responsible for management of all operations, including litigation support, for full-service law firm with 250 users, oversee a staff of ten direct and indirect reports, including all aspects of IT, litigation support, and electronic records management - Documented successes of delivering large-scale projects on time and under budget and specific experience in managing growth, expansions and acquisitions - Manage annual IT budget of approximately $1.5 million supporting 250 personnel across five offices. Work closely with COO to analyze and implement financial management, business intelligence, and productivity software - Initiated and directed IT and administrative staff to work jointly on several projects which produced improved service levels and significant business cost savings - Implemented fully-redundant business continuity/disaster recovery plan to protect firm systems and ensure continuous access during emergencies such as hurricanes and fires - Extensive experience managing contracts and vendor relationships to maximize value and minimize costs. Redesigned and expanded telephone and data networks by implementing a redundant MPLS network at no additional cost by renegotiating existing AT&T contracts - Reduced costs for existing software licenses by $45,000 through centralization and consolidation of systems and data into primary datacenter; saved another $40,000 in licensing costs for backup software due to consolidation and reliance upon built-in functionality of existing equipment - Authored RFP to design and implement new VoIP telephone system with 100% ROI in less than four years through the elimination of expensive third-party support costs for existing system - Instituted multiple automated processes for help desk tickets, new hire setup, and network monitoring, thereby eliminating the need for additional personnel and saving $50,000 per year

Promoted to IT management position after five years as Systems Engineer - Directly oversaw a staff of ten IT professionals, including all aspects of the help desk and support issues for the entire firm (11 offices, 200 attorneys; 550 users) - Maintained and oversaw annual IT budget of approximately $2.5 million, including making purchase recommendations and soliciting management approval for all new IT purchases - Authored RFP and solicited vendor recommendations for new VoIP telephone system for all offices which resulted in a Cisco IPT deployment. 100% ROI on the project was achieved in just under four years - Project Manager for every major IT project, including three complete replacement cycles of both PCs and servers - Responsible for evaluating, selecting and managing Storage Area Network equipment into primary and secondary datacenters. Centralized datacenter setup allowed us to develop a hurricane-proof disaster recovery and business continuity plan - Discovered and collected refunds on over $370,000 in phone company overcharges found during a manual review of all telecommunication accounts - Oversaw installation of three new office telephone switchesInstalled and maintained RightFax fax server, Microsoft Exchange messaging system, including Outlook 2003 cache mode and Outlook Web Access - Designed, implemented and maintained Active Directory structure, including Group Policy, DNS and DHCP - Responsible for all areas of telephony and network management for all offices as well as video and web conferencingSupport and troubleshoot all IT hardware, including servers, workstations, printers, routers, network switches and telephone switches - Responsible for all aspects of network security, including anti-virus/anti-spyware, firewall and content filtering software. Utilized CheckPoint, SonicWall and Microsoft ISA Server firewalls and SurfControl content filtering software to enforce policies and security

Designed, installed, and maintained computer networks for corporate client base. Utilized both Microsoft and Novell operating systems as well as customer-specific software applications. Built, repaired, and upgraded both workstations and servers. Installed cable and setup patch panel systems for network connectivity. Maintained networks and computers through use of service contracts utilizing both on-site and telephone support.