• Lean Healthcare training and education• Lean process improvement team facilitation • Lean leadership development and coaching• Clinical Informatics

• Developed and implemented a Lean Healthcare transformation, including strategic plan, training resources, recognition program, team facilitation tools, project management tools, score cards and visual management boards which significantly increased staff engagement, team building, and the capacity to continuously learn and improve processes.• Researched and implemented a comprehensive service excellence program to improve the experience of patients, visitors, and employees which… Show more • Developed and implemented a Lean Healthcare transformation, including strategic plan, training resources, recognition program, team facilitation tools, project management tools, score cards and visual management boards which significantly increased staff engagement, team building, and the capacity to continuously learn and improve processes.• Researched and implemented a comprehensive service excellence program to improve the experience of patients, visitors, and employees which improved overall patient experience scores to the 90th percentile, and decreased employee turnover by 8%.• Initiated and developed a comprehensive quality improvement program in collaboration with medical staff, executive leadership and external agencies to implement quality initiatives that reduced patient harm by 40% and resulted in $400,000 quality incentive payments.• Coordinated and facilitated the implementation of Electronic Health Records, and lead the providers, nurses, ancillary staff and administration in the successful attestation of stage one and stage two meaningful use for eligible providers and eligible hospitals, resulting in incentive payments of $1.5 million and passing three meaningful use audits by Medicare and Medicaid.• Implemented visual management boards to give structure and focus to daily huddles that significantly improved care team communication, continuity of patient care, and front-line engagement.• Developed and implemented staff waste walks that generated 454 improvements in the first year reducing costs by $117,000. Show less

• Initiated comprehensive provider documentation and resource utilization education, and created a number of tools to meet the requirements of third party payers and regulators, resulting in no Medicare audit contractor recoveries. • Pioneered and facilitated the development, implementation and administration of an inter-generational service program that matches high school students with senior citizens to help with chores and home improvements which allowed seniors to safely remain in… Show more • Initiated comprehensive provider documentation and resource utilization education, and created a number of tools to meet the requirements of third party payers and regulators, resulting in no Medicare audit contractor recoveries. • Pioneered and facilitated the development, implementation and administration of an inter-generational service program that matches high school students with senior citizens to help with chores and home improvements which allowed seniors to safely remain in their homes. • Developed and implemented outreach mobile cardiac rehab program in Frisco, CO in collaboration with Alpine Physical Therapy which allowed Summit County residents to receive care locally instead of driving to Denver.• Developed and implemented a pulmonary rehab program and an in-patient cardiac rehab program that met the needs of the community while significantly increasing market share and revenue. Show less

• Coordinated trauma program, including quality assurance, peer review, M&M review and staff education, insuring compliance with trauma regulations to successfully pass Level IV trauma designation with no deficiencies.• Introduced several different staffing models to meet the variable demand of the emergency department that reduced costs and improve employee satisfaction.