Davidson J. Email & Phone Number

Westford, Massachusetts, United States

Provides leadership and direction to assigned Member Experience team members. Responsibilities include interviewing, performance management, coaching, recognition, corrective action, development, and empowerment while ensuring the achievement of key performance metrics.Manages cash levels and performs weekly, monthly, and quarterly branch audits, including cashboxes, vault, ATMs, and TCRsGreets members and provides relevant information regarding transactions, products, and services. Takes responsibility for fulfilling member service requests, including account opening, access services, maintenance, domestic wires, loan applications, and funding with authorized signing authority. Adheres to all branch processes, procedures, policies, and compliance regulations.Performs transactions of increased complexity, including IRA, business, and fiduciary account opening, initiates domestic and international wires, and takes applications and closes on home equity loans and lines of credit. Provides notary and medallion signature guarantee.Deescalates challenging member situations by problem-solving, exercising sound judgment and decision-making skills while demonstrating a special effort to say "yes."Provides appropriate overrides within Credit Union guidelines and limits. Serves as a role model and trains all new Member Experience team members within branch location.Performs individual settlement procedures, balances MSR or Teller cash drawer and daily transactions, and assists with or independently performs branch balancing.Actively engages in the relationship-building process through educating and referring Credit Union products and services.Demonstrates a commitment to learning and thoroughly understanding all Credit Union deposit and loan products and services.Remains vigilant and aware of surroundings, reports any unusual or suspicious behaviors, activity, or inconsistencies.Performs other job-related duties as assigned.

Belmont, Massachusetts, United States

• Responsible for providing an operationally sound and legendary experience to Customers by supervising the teller and platform teams.• Provide ongoing coaching and model Guiding Principles to ensure Legendary Customer Service is experienced by all Customers at every interaction.• Accountable for achieving an overall Legendary Customer experience in the Store• Ensure team members fully complete required Training prior to servicing Customers• Lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety• Lead by example and coache team members to focus on Customer experience, by having needs-based conversations and offering financial solutions to meet our Customers' needs• Partner with Store Leadership to achieve both Store and individual performance metrics• Responsible for making sound decisions and timely problem resolution.• Provide supervision,coaching mentoring of Teller and Platform staff to positively reinforce behavior and assist with staff development planning• Be flexible to move between platform and teller line and be able to prioritize the needs of both.• Approve financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact Store financial results.

Waltham, Massachusetts, United States

United States

Waltham, Massachusetts

Assist the Store Manager with the operation of the retail store including lead associates through the execution of company business plans/objectives to drive sales, be profitable and provide a superior customer and associate experience.Enforce all policies and procedures to ensure excellent customer service is provided and to maximize the P&L performance of the store.Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; request store maintenance when required.Ensure the store opens and closes at the appropriate time and the proper procedures are followed for cash transactions and bank deposits.Interact with vendors to order ad, seasonal, and basic merchandise and ice cream (where applicable) for the store.Merchandise the seasonal aisle and non-seasonal, basic, and seasonal end-caps; ensure all merchandise is set up according to plan-o-grams received from the corporate office.Execute weekly sales ads and price changes; process recalled, damaged, outdated, and transferred merchandise.Receive merchandise deliveries from vendors and Rite Aid distribution centers; verify vendor invoice information is accurate and enter vendor invoices into the accounts payable system.Prepare the retail store for physical inventory by ensuring merchandise on the sales floor and in the stock room is in order and easy to access.Analyze operating reports and make recommendations for improvement.Utilize Staffworks® /Workforce Management software to complete the associate work schedule.Remain knowledgeable of the One-Hour Photo department and film processing, if applicable.Assist the Pharmacy department when there is a high volume of customers.Provide leadership and development for associates by communicating career opportunities, providing regular performance feedback, and demonstrating RAPTAR (Recognition, Appreciation, Praise, Treat Associates Respectfully) behaviors.

Jfk

• Prepare import, export cargo and customs documentation, ensure• paperwork are prepare timely and accurately.• Data enry and breakdown of documentation.• Manifest flights, completion of flight, recaps and flight folders.• Perform acceptance checks, cash and credit card transaction for incoming• cargo shipments.• Complies with company’s standard operating procedures and policies.• Make sure paperwork related to the cargo is correct before releasing.• Work with manager and supervisor to ensure customer satisfaction.• Assure proper compliance with local and international laws and• regulations.• Follow Dangerous Goods Requirements and Regulations.• Answer customer emails, phone call, and inquires in timely manner• Notified consignees, or customer of the arrival of freight or baggage.• Keep records of all good shipped and receive.• Work with customers to ensure nomination are complete in timely manner.• Make sure paperwork and computer data are prepare timely and• accurately.• Complies with other general office duties as assigned.

Greater New York City Area

As a Supervisor for CVS , I report to the Store Manager serve as his backup in his absence.My responsibilities included:1. Management • Work effectively with store management and store crews.• Supervise the store’s crew through assigning, directing and following up of all activities. • Effectively communicate information both to and from store management and crews.• Lead the store staff, ensures that store operations run smoothly.• Ensure the completion of all opening and closing procedures.2. Customer Service • Assist customers with their questions, problems and complaints.• Promote CVS customer service culture. (Greet, offer help, and thank)• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers. • Maintain customer/patient confidentiality.

Haiti

• Prepare accurate,periodical administrative reports and ensure that all relevant records are maintained according to UNPOS procedures.• Respond to queries on status of payments/accounts/expenditures and/or budget matters and resolve any discrepancies• Process and issue payments through checks, bank transfers or EFT.• Process Payments related to Salaries and in this regard liaise with HR unit.• Supervise the Finance Assistants in the absence of the Finance Officer• Carrying out the bank reconciliation• Liaising with the bank to follow up on payments, deposits and any bank related issues.• Review all the requests for establishment of operational advance and petty cash before approval.• Make a rigorous verification of all the supporting documents before payment approval • Carrying out spot check on a timely manner for the petty cash custodian.• Support the team during audit by providing timely and accurate support to audit requests.• Register corporate credit card expenses and make the follow up for payment .• Reconcile all operational advances and petty cash accounts held in the office.

• Check the consistency of the terms on import letter of credit applications.• Ensure that all the related documents comply with the letter of credit issued by Sogebank• Make a strict monitoring on maturity dates on standby letters of credit, acceptances of commercial letter of credit and collection at import.• Fill the form no.1202 for any document received in collection.• Scan documents and identify irregularities• Shipping documents received for export.• Enter the information relating to the products managed by the department such as: opening L/C, documentary discount, check issuing notice, stop payment through the SWIFT system.• Justify daily accounts for items in transit, cash in transit and Storing Collection.• Justify on a monthly basis all accounts managed by the department. Follow up on Foreign requisitions received from our correspondent bank.• Make the journal entries for all the products managed by the department such as letter of credit, docu8mentary collection,items in transit and foreign currencies returned checks, purchases of foreign currencies, fees charged by our correspondents banks.

• Processing of the portfolio reports (Billing) and make the accounting entries.• Make the journal entries for income , delay, overrun limit, annual fee.• Make the journal entries for the Payments made by the credit card holders and make the follow-up on those rejected via ICCS reports (Manual & automatic).• Reconciliate the payment report with the Bank accounts.• Processing purchases and cash advances repport made from ATM .• Follow-up of outstanding amounts in the Bank accounts after reconciling payments, purchases and cash advances .• Make the adjustment entries to correct all discrepancies.• Support the team during audit by providing timely and accurate support to audit requests.

Certificate, Financial Management

Certificate, Trade Finance

Risk Management and International Trade

Associate'S Degree, Management Of Finacial Institutions

Associate'S Degree, Business Administration And Management, General