• Platform for risk professionals to collaborate and share information related to fraud prevention• Currently has 90+ members from more than 40 financial institutions across the United States

• Responsible for all debit and credit card operations• Developed proprietary processes and policies to improve the member experience• Served as liaison and project lead for all card vendor relationships• Lead the professional development of card services team members• Work with senior management on portfolio performance and growth• Managed Reg E/Reg Z compliance relating to debit and credit card transaction dispute claims

• Managed debit and credit card fraud strategies• Served as project lead for simultaneous card processing and brand conversions• Identified deficiencies and lead efforts to overcome• In first year (2020), successfully reduced card fraud losses by 84% over previous year• Maintained a profitable and growing card portfolio• Prepared reports for executive management to show performance• Managed Reg E/Reg Z compliance relating to debit and credit card transaction dispute claims

• Defined and deployed real-time authorization restrictions to block suspected fraud without significantly increasing the false-positive rate • Proactively identified possible merchant/processor breaches and placed appropriate restrictions • Managed fraud prevention on a portfolio with approximately 1.2M monthly transactions • $500k in potential losses prevented YTD for 2019 utilizing combination of Redi Verify fraud platform and Jack Henry CPS authorization restrictions

• Investigated cases of debit or credit card fraud, identity theft, check fraud and deposit fraud • Observed and detected emerging trends to mitigate future risk of loss • Collaborated with customer service departments and local branches to gather data for fraud prevention

• Investigated fraud claims including identity theft, straw purchasing, payment fraud, and title washing• Acted as a liaison to auto dealerships, law enforcement agencies and potential victims of fraud

Perform departmental audits on merchandise and company proceduresMonitor Fulfillment Center, Customer Care and Buying Offices via CCTVRespond to emergency situations Coordinate service calls on security equipment for all Neiman Marcus stores Ensure all associates adhere to Fulfillment Center Policies and ProceduresInvestigate cases of employee misconduct, fraud, theft and accident claims

Utilize multiple video surveillance platforms Responsible for training and developing new employees Monitor live audio and video on approximately 200 events daily Perform situational interventions for clients in need of assistance Act quickly and efficiently to ensure prompt response to potentially dangerous situations Cooperate with Loss Prevention departments in regards to external and internal investigations