Concierge at four high rise, luxury condominiums in The Boston Area. Responsible for coordinating move ins, move outs, deliveries and service calls for residents. Assist Sales Team with potential buyers.Updated training manual at the request of Owner and Operations Manager.

Served as Account Manager for multiple hotel chains, Convention and Visitor's Bureaus and third party meeting planners. Analyzed trends in customer issues and prepared and traveled frequently to present customer software trainings.Monitored reservation activity to ensure clients were receiving an excellent return on investment . Created increased client "adoption" through proactive communication .