Data analyst with over 14 years of customer support experience, including 3+ years in data analysis, scheduling, and forecasting. Skilled in Python, SQL, and POS systems, with expertise in installing, configuring, and troubleshooting hardware/software. Adept at delivering actionable insights, supporting operational decisions, and providing exceptional customer service. Strong communicator, problem solver, and collaborator, with a proven ability to manage client relationships and ensure resolution on technology issues. Highly organized and goal-oriented with a methodical approach to analysis and reporting.I've been successful in both leadership and analytical problem-solving roles within complex, competitive, customer-centric organizations. I have demonstrated competence in building strong cross-functional partnerships that are vital to a company’s success.Soft Skills: Adaptability, Communicative, Organized, Collaboration, Conflict Resolution, Innovative, Productive, Flexible, Problem Solving.Hard Skills: Systems installation, Microsoft Office, Windows, Zendesk, Python, Ticketing systems, Documentation, Screen Connect, IEX Scheduling software.
Listed skills include Screenwriting, Video Editing, Web Design, Illustration, and 23 others.