David Mcmanus Email & Phone Number

Brisbane, Queensland, Australia

As the Managing Director I oversee business operations and provide strategic leadership. This is done by developing and implementing strategic plans and company policies whilst managing and advancing Just About Cleanings' strategic objectives. - Developing and executing business strategies to achieve short and long-term goals.- Developing and implementing.

Sydney, New South Wales, Australia

• Monitors all inbound incidents and complaints and ensures they are dealt with expeditiously and escalated appropriately as required.
• Ensures all team members understand which incidents and complaints they are responsible for managing.
• Oversees the moderation function at Mable, which identifies potential incidents, complaints and concerns associated with use of the Mable platform.
• Reports to the incidents & complaints committee on a monthly basis, sharing detailed data, insights, concerns and continuous improvement initiatives in the process.
• Regularly reviews data capture and reporting to continually develop and improve our incident and complaint prevention and management processes.
• Leads and coaches a team to review, assess, and resolve concerns in a fair and timely manner.

Brisbane, Queensland, Australia

• Provides technical advice and assistance to claims operations areas and support in building the overall capability in alignment with the claims management strategy and current requirements;
• Provides guidance to claims operations areas and support for escalated technical referrals;
• Coaches and mentors claims team members to ensure sound decision making, complex claims management capability and assists the development of insurance related legislative and regulatory knowledge and skills;
• Acts as a SME for the claims operational management team and provides technical expertise and support to ensure ongoing quality decisions and outcomes across the business;
• Reviews and analyses all recommendations received by the Motor Department from the RACQ Counter Fraud and Intelligence Unit and exercises full claims delegation with respect to the business position; and
• Reviews all Preliminary Views provided by the Australian Financial Complaints Authority (“AFCA”) regarding Motor complaints and exercises full claims delegation with respect to the business position;

Brisbane, Queensland, Australia

• Facilitates responses to all verbal and written customer disputes and compliments made direct to Internal Dispute Resolution (“IDR”);
• Facilitates responses to all referral notices from the Australian Financial Complaints Authority (“AFCA”);
• Executes delegated levels of authority in order to effectively resolve a dispute by evaluating policies and applying discretion while balancing the needs of the business and the customer;
• Seeks ways to exceed stakeholders’ expectations and display flexibility in meeting needs through consideration of a range of alternative solutions;
• Retains existing business through overcoming objections, timely resolution of customer concerns and the building and maintaining of strong relationships with customers;
• Identifies and make recommendations to relevant areas regarding any opportunities identified for system, process, product, sales or service improvements;

Brisbane, Australia

• Accountable for the quality, appropriateness and timeliness of all complex submissions and dispute related correspondence to External Dispute Resolution (“EDR”) schemes and regulatory bodies, including the Australian.
• Responsible for the investigation, preparation of written responses and participation in Telephone Conciliation Conferences for complex disputes referred to EDR Schemes;
• Demonstrated an ability to work in a complex dynamic environment and to make decisions and recommend courses of action using data and customer information relevant to disputes;
• Delivered exceptional customer service through the delivery of high-quality solutions to the customer and business whilst displaying empathy balanced with commercial acumen;
• Acquired demonstrated ability to identify systemic issues, or opportunities to improve systems, processes or products and the demonstrated ability to successfully recommend and implement relevant improvements;
• Responsible for the establishment and maintenance of a strong working relationship with the EDR schemes and provision of feedback and/or training to various internal departments to minimise the Groups’ exposure;

Brisbane, Australia

• Responsible for working directly with business teams advocating the desired risk and compliance culture and improving risk capability and maturity within Insurance;
• Provided risk and compliance advice and insights to support the business achieve its operational objectives, including leading the completion of risk artefacts such as risk assessments and due diligence requirements;
• Provided the business with insights on risk and compliance performance and provide support to understand areas requiring focus;
• Reviewed and developed an understanding of portfolio compliance risks and activities and ensured any learnings/insights or actions are incorporated in the delivery of risk initiatives/activities;
• Responsible for the execution of oversight activities and initiatives to ensure that this business was compliant against; Suncorp Policies and Procedures; State Scheme Statutory Regulators; APRA; ASIC; and any other.
• Worked directly with the business to support them in incident identification and management activities. This included investigating issues, breaches and opportunities across the business and making recommendations.

Brisbane, Australia

• Responsible for effective conflict resolution to minimise escalations to the Groups internal and external dispute resolution teams;
• Responsible for the provision of informed technical advice and recommendations with respect to coverage and policy wording of general insurance claims; and
• Responsible for the interpretation of expert reports and the necessary processes to maximise file velocity and overall customer satisfaction.

Brisbane CBD

• Experienced in handling a wide array of public liability files including:- Hepatitis A (Nanna’s Berries), dog attacks, slip and falls at supermarkets and on pedestrian crossings, broken restaurant chairs.
• Conducting client interviews;
• Managing client matters and providing advice;
• Conducting legal research;
• Developing case strategies;
• Drafting of pre-court documents, Statutory Declarations, information requests, Schedule of Damages and offers of settlement;

Indooroopilly, Australia

• Responsible for A to Z residential and commercial property conveyances;
• Completion and filing of Divorce Applications;
• Completion of Binding Financial Agreements;
• Completion Consent Orders (for both Property and Children);
• Assisting with matters related to wills & estates;
• Assisting with briefs to Counsel;

Brisbane, Australia

• Analysis and research on both the national access regime, and the various state based rail access regimes relevant to Aurizon operations;
• Assisting with responses to regulatory submissions and ensuring proposals are consistent with the legislative framework and corporate strategy.
• Research on Joint Agreements utilised by American class one railroads in relation to use of vertically integrated lines; and
• Looking at the cost and impact of regulation on Aurizon operations.

Brisbane, Australia

South Brisbane, Australia

• Legal research relating to provisions of the Family Law Act 1975 (CTH) and Domestic and Family Violence Protection Act 2012 (QLD);
• Supervised provision of in-person and telephone advice within the Family Law Clinic;
• Completing court forms and advising on: application for Consent Orders (for both Propertyand Children), affidavits, Domestic Violence Protection Orders and applications for divorce;
• Interviewing Clients and identifying advice required;
• Completion of "Client Advice" sheets; and
• Administrative duties (such as photocopying, letter writing and filing).

Fortitude Valley, Australia

• Research / policy project that developed a published fact sheet detailing the remedies under the Residential Tenancies and Rooming Accommodation Act 2008 (QLD) and the Residential Services (Accreditation) Act 2002 (QLD).

Brisbane, Australia

South Brisbane, Australia

• Legal research;
• Conducting calls to Clients;
• Case assessments (assessing Clients applications in light of relevant law and QPILCHguidelines);
• Drafting cannot assist / further information required letters;
• Drafting Client referral letters;
• Administrative duties (such as photocopying, mail mergers and filing); and

Carindale, Australia

Bachelor'S Degree, Law, Honours

Activities and Societies: QUOTALS UQLS

Graduate Diploma Of Legal Practice (Gdlp), Law

Completed in November 2015

High School, Senior Statement, Op 5

- Christian Outreach College Brisbane (Squash) - Christian Outreach College Brisbane (Swimming) - Christian Outreach College Brisbane.

Primary School

Bachelor'S Degree, Law