Senior leader and owner of privately held management consultancy specializing in the customer side of business success (Customer Experience) . Advisory services include customer engagement processes, strategy and execution in all commercial and not-for-profit sectors. Experience and client list includes Fortune 50, 100 & 500 clients, as well as mid-size and start-up/stage II ventures.

Deep board experience / fiduciary responsibility with for-profit and not-for-profit boards over 20+ year period. Roles have included chairman, vice-chairman and board member with committee leadership and reporting responsibility. Expert in strategic planning and execution, governance, diversity and inclusion, growth and operational performance/excellence.

Classroom professor for 20 consecutive years at Indiana University - Kelley School of Business; lecturing honors Capstone courses on corporate strategy and courses on venture creation. He has been the recipient of numerous teaching awards, including the Chancellor’s Prestigious External Award Recognition, and he delivered the Kelley School of Business commencement Keynote Speaker in May 2011.*Lecturer, Indiana University Kelley School of Business, Indianapolis, IN, 1998 to… Show more Classroom professor for 20 consecutive years at Indiana University - Kelley School of Business; lecturing honors Capstone courses on corporate strategy and courses on venture creation. He has been the recipient of numerous teaching awards, including the Chancellor’s Prestigious External Award Recognition, and he delivered the Kelley School of Business commencement Keynote Speaker in May 2011.*Lecturer, Indiana University Kelley School of Business, Indianapolis, IN, 1998 to 2018*Four time awardee Schuyler F. Otteson undergraduate teaching excellence award, 1999, 2006, 2013, 2017*21 Club Distinction for being instrumental in helping students become successful 2007, 2008, 2009, 2010, 2011*Favorite Professor Distinction by Intercollegiate Student-Athletes 2007, 2008, 2009, 2011, 2012, 2013, 2014*Commencement Keynote Speaker, Kelley School of Business – May 2011*Chancellor’s Faculty Appointment and Advancement 2012 – IUPUI Prestigious External Award *Recognition for Baldrige Performance Excellence Program, National Institute of Standards and Technology, US Department of Commerce*Keynote Address Speaker, Armed Forces Appreciation Luncheon for Student Veterans – Veterans Day, November 2010 *Keynote Address Speaker, January 2013; Kelley School of Business Master of Science in Accounting (new cohort)*Keynote Address Speaker, January 2014; Kelley School of Business Master of Science in Accounting (new cohort)*Judge for International Business Plan Competition, sponsored by New York based private equity firm Knox Lawrence International, "Microfinance in Sub-Saharan Africa", New York University, Stern School of Business - 2008 * Judge for same competition in 2009 held at Columbia University, Columbia Business School - 2009*Invited Speaker; 20th Annual International Deming Research Seminar – Fordham University, NYC, March 2014 (Presented Peer Reviewed Paper) Show less

Board of Examiners for 5 consecutive years. The Baldrige National Quality Award, created by public law in 1987, is the highest level of national recognition for performance excellence that a U.S. organization can receive. Selection to the Board of Examiners is made from a national competitive process. This one-year appointment by the US Department of Commerce involves comprehensive training and certification as an examiner at the National Institute of Standards (NIST) in Washington… Show more Board of Examiners for 5 consecutive years. The Baldrige National Quality Award, created by public law in 1987, is the highest level of national recognition for performance excellence that a U.S. organization can receive. Selection to the Board of Examiners is made from a national competitive process. This one-year appointment by the US Department of Commerce involves comprehensive training and certification as an examiner at the National Institute of Standards (NIST) in Washington, D.C. Examiners complete extensive independent and consensus review of award application and site visit; examiners also involve themselves as ambassadors for the Malcolm Baldrige National Quality Award. Appointed in 2009, and reappointed in 2010, 2011, 2012 and 2013 to serve as a member of the Board of Examiners by Dr. Patrick Gallagher, US Department of Commerce, National Institute of Standards (NIST).Appointment included application examination and applicant site visit. Show less