● Responsible for payments activities across over 2,000 corporate managed locations and 6,000 partnership locations (corporate fuel partnerships, dealers, subsidiaries). ● Strategically manage operations and strengthen relationships with acquirers, card brands, processors and partners. Chase, NBS, Visa, MC, Discover, Amex, WEX, Voyager, BAMS and more.● Reduce total cost of acceptance -- including debit processing incentive agreements, L2/L3 data compliance, chargeback management improvements -- $3M identified in 2019.● Partner with IT to implement OEMV, P2PE and customer experience improvements.● Lead an effort with vendor partners to negotiate a GPR private label card program worth over $1.3M profit annually, in addition to store traffic/sales lift of $100M+.

◾ Managed ACI Postilion switch ~1m transactions daily. Availability and reliability successfully improved each year -- internal outage frequency went from 1-3x monthly in 2012/13 to six in 2017. One daily enterprise settlement file was late in six years.◾ Partnered with reconciliation team to improve processes and reduce monthly funding issues by over 50%. Implemented Visa VTA as first mover outside and inside saving over $1 million in annual chargeback costs. 2018 accomplishments included negotiation and implementation of debit processing incentive agreements with a corporate processor and six debit networks worth $2 million in annual savings.◾ Pioneered development of real time merchant alerting system with a vendor partner covering 10 processing servers and 20+ interfaces 2015-2017. Once implemented it informed host processors of their issues before they were aware. ◾ Led PFJ implementation of inside P2PE and Tokenization as a first in the Petroleum industry in 2015/2016. Directed PFJ inside EMV solution implementation in 2017 – ongoing refinements decreased transaction processing time from 10-12 to 5-6 seconds in 2018.◾ Improved existing relationships or partnerships with every PFJ vendor partner, card brand, processor bank and industry peers. Managed corporate relationships and negotiated operations agreements with ACI, BAMS, Visa, Amex, Discover, Mastercard, and debit networks. Managed operations relationships with commercial card processors.◾ Looked for partnership/strategic opportunities with existing and potential partners, evaluating industry/competitive trends. Developed a PFJ presence in the MAG and NPECA, and created a new bank card commercial diesel acceptance agreement worth $100 million annually.

◾ Managed Technology/Infrastructure onsite support for over 650 associates and a 20-person executive/leadership team. Directed facility disaster recovery and business continuity activities.◾ Budgetary responsibility for HR, Operations and Capex plan budgets worth ~$2 million.◾ Project Management of multiple IT projects to improve business performance – technology upgrades, network updates, support process improvements, facility enhancements.

◾ Responsible for processing to two vendor hosted gateways. Led four person internal support team, managed vendor operations and peer Marriott infrastructure team relationships (firewall, network engineering, tier 1/2/3 support) for 3000+ US and Canadian locations. Accountable for 4600 venues on seven interfaces, processing 71 million transactions worth $19-20 billion annually◾ Led multiple new business/enhancement/projects to exceed business needs. Successful projects included adding upgraded POS interfaces, enhancing reporting and chargeback management applications, plus combining 239 Amex merchant IDs into one SAID for improved venue management / reporting.◾ CC availability and processing metrics improved each year. Support team business approval ratings increased from 70% to 83% in end user surveys◾ Owned support processes for settlements, 5 vendor applications and 8 daily accounting files interfaced to internal PeopleSoft Billing/AR system and multiple vendor reporting systems (reconciliation, adjustments, chargebacks/fees). Process management included annual PCI audit activities as part of Marriott corporate ROC, plus issue and escalations for more than 1,000 MI users, 5 departments and two vendor organizations

Performed roles across all technology project lifecycle phases over 11+ years, growing in responsibility -- Developer, Analyst, Architect, Business Analyst, Test/QA Lead, Project Lead.Selected Accomplishments:◾ Test /QA Coordinator -- for a major insurance system delivery -- 12 separate development efforts for each major delivery release – all work beat scheduled deadlines. Developed and enforced process workflows for issue resolution. Managed defect resolution with development. Results exceeded SLAs.◾ Project team lead (four people) for a $16 million project effort to modernize the IT systems of a food distribution company. Defined requirements & specifications, designed, co-developed and tested a custom inventory application, which analyzed their IT products◾ Designed and developed user interface components for an international call center application. Major tools used included Java, C++, PVCS, and Rational Rose. Analyzed human factor requirements with users, designed and coded GUI screens, wrote objects to format user input