QDT Management Consultants: information architects, business analysts, technical communicators, specialising in business operations manuals, quality management systems, software manuals and issue management systems. Our product, the Q-Template, is a quick-start resource for producing your operations manual. We have designed it to fit the way you think about your business, to be expandable and also to be ready for ISO 9001, AS NZS 4801, ISO 14001. We can create your manual using Confluence, TKO Business Modeller software, PolicyGuides, Microsoft Sharepoint or Microsoft Office, making it easy to write, manage and publish your manual and to measure the progress of your business. We are also experts in issue and task management. We can help you learn to use free software to manage continual improvement, corrective action, preventive action, internal ordering, assigned tasks, maintenance requests, meeting minutes, audit reports and more.We set business owners free by helping them to create operations manuals.

QDT Management Consultants: information architects, business analysts, technical communicators, specialising in business operations manuals, quality management systems, software manuals and issue management systems. Our product, the Q-Template, is a quick-start resource for producing your operations manual. We have designed it to fit the way you think about your business, to be expandable and also to be ready for ISO 9001, AS NZS 4801, ISO 14001. We can create your manual using Confluence, TKO Business Modeller software, PolicyGuides, Microsoft Sharepoint or Microsoft Office, making it easy to write, manage and publish your manual and to measure the progress of your business. We are also experts in issue and task management. We can help you learn to use free software to manage continual improvement, corrective action, preventive action, internal ordering, assigned tasks, maintenance requests, meeting minutes, audit reports and more.We set business owners free by helping them to create operations manuals.

Designed and wrote extensive single source software manuals for geophysics data processing and geology modelling software, using Framemaker, published as PDF and as context-sensitive help (manuals currently have 3700 pages); Managed content of three PHP MySQL websites and created documentation in their Confluence wiki; improved their quality management system documentation and converted it to operate in the Confluence wiki; Initiated the use of bug tracking software, including Jira, for managing corrective and preventive actions in the quality management system; performed internal audits and ensured readiness for ISO 9001 certification reviews.

Designing and project managing the development of their procedure manual 'The Way We Do Things' using TKO Business Modeller; Developing issue management system for meetings, audits, corrective and preventive actions, using Mantis Bug Tracker; Developing a risk management plan, team member training materials, product information and customer support materials in a wiki using Confluence; Leading preparation for ISO 9001 certification; Training in-house leader of successful AS 4801 and ISO 14001 certification project, Generally assisting with cultural change.

Wrote the user manual for the events management application using Authorit, published on the CPA intranet and as online help. Also wrote workflow page content for an online course enrolment system.

Member of a team of 10 who designed a ground-breaking method of describing business processes. It used 'swimming lane' charts and procedure documents with supporting work instructions and information documents. The team implemented this design on-line using Lotus Notes in a business system for managing IBM Global Services work for Telstra. Was selected to remain after the team disbanded to finalise the work.

I was a contractor to Professional Training Services—a TAFE division that provided fee for service training and consultancy to local businesses. I designed and presented training courses in MS-DOS command language and in the use of office software such as word processors nd spreadsheets.

Teacher of Information Technology, Mathematics, Science; Computer coordinator or specialist in schools, providing professional development to teaching colleagues; Produced many resources for computer education; Pioneered the teaching of applications rather than programming to secondary students as more relevant for their future lives, including database management systems with year 9 students in 1980 and relational databases and record matching to year 12 students in 1987.