Service Delivery Manager with a deep technical foundation and over 10 years of hands-on experience across operational stages of the SDLC. In my current role, I merge leadership skills with technical knowledge to bring additional value to the Application Management area, ensuring high-quality service delivery and maintaining application health.Previously, I spent more than 7 years as an Application Management (AM) Engineer, where I built strong expertise in managing and actively engaging in technical activities. This background enables me to stay closely connected to the technical aspects of my role, enhancing my effectiveness as an SDM.I have a particular interest in optimizing service delivery, supporting live applications with an efficient mindset, and applying a robust incident management framework. My strengths include Linux, bash scripting, relational databases, code debugging, log analysis, CI/CD best practices, Git, and clear, comprehensive documentation. I also bring the soft skills needed to foster synergy within my team, ensuring smooth, connected operations.Focused on application stability and performance, I bring a balanced approach that leverages both technical and managerial expertise, delivering high-value support and leadership to every project.
Listed skills include Visual Studio, Proceso Itil, Microsoft Sql Server, Sql Server Integration Services, and 7 others.