Contact Center Analyst - Advanced Contact Analytics
Current• Code, test, and execute complex ad-hoc data queries to facilitate customer contact and call center channel analysis that aids in continuous improvement • Think broadly and critically about quantitative analytical problems and apply business, industry, and company acumen to identify root cause(s) and test solutions • Serve as a mentor by helping peers see various perspectives, work through issues, find positive responses to change, and demonstrate openness in communications• Use data & insights to tell a story that influences actions towards positive outcomes
Oct 2017 - Present
