I am a licensed Insurance Agent specializing in customer service, sales, underwriting, and file analysis. I have extensive experience with handling customer complaints and bringing them to a satisfactory resolution. I do this by providing exemplary customer service and by showing the customer that they are valued, and especially that they are listened to. Additionally, I ensure that their problem is investigated thoroughly in order to offer the optimal solution.I also am experienced at managing complaints as they arise through social media and on the company website, with the objective of ensuring that negative comments do not proliferate and that reputational risk is mitigated.I am suited to a role within complaint handling and management, and I can coach others to improve their customer service, sales, and complaint handling results. I am also good at investigating and analyzing files to detect signs of underwriting and claims fraud.