Senior Manager
CurrentOversee 100+ member retail store team and 25+ member connection team. Monitor multiple lines of business within store to achieve operational objectives. Collaborate with corporate business partners to report results. Supervise sales and customer support teams and support resolution of customer issues. Coordinate with store leadership to develop strategic plans for multiple business groups, improve processes, and drive business in stores. Coach, training, and develop store team members to provide exceptional customer service, drive results, and achieve personal growth.● Achieved spot in top 5 rated market store in KPIs.● Achieved spot in top 5 rated store based on customer feedback with 91% satisfaction. ● Successfully helped develop multiple leads for store manager positions.● Market lead for successful implementation of updated scheduling program.● Increased store revenue by +80% over an 8-year period.