David Su Email & Phone Number

Taipei City, Taiwan, Taiwan

Taipei City, Taiwan

Collaborated with the sales team to target existing and potential customers and business partners, fostering strong client relationships.Supported all sales and pre-sales activities.Led a team in providing product technical support and conducting Proof of Concept (POC) demonstrations for existing and potential customers.Served as an instructor for advanced Business Intelligence and ETL software training courses.Worked closely with major customers, offering collaboration and consultation services.Managed product license control processes and authorization.Oversaw the creation and management of product marketing and training materials.Served as Chairman of the Employees' Welfare Committee from 2018 to 2024.Awarded the Outstanding Performance Award in 2018.

Taiwan

Provided presales and technical support.Specialized in managing Big Data, Unstructured Data, and Semi-Structured Data processes.Instructed training courses on Business Intelligence, workload automation, and ETL software.Led technical marketing activities for company products and solutions.Planned and organized product presentations, managed the company website, and created brochures, flyers, newsletters, and direct mail campaigns.Assisted clients in drafting technical documents and specifications.Conducted document translations.Engaged with customers to understand their needs and identify project opportunities.Received the Outstanding Performance Award in 2013.

Taiwan

- Manage software contents and define project tasks, resource requirements, coordinate with sales, R&D and QA teams.- Plan and schedule project time lines also support overseas offices.- Communication internally and externally with contents providers from outsider, R&D team and QA team.

Taiwan

- Provided consultation and support to the Education Department on technical issues such as website building, IT systems design and website content.- Designed animated flash banner ads which were integrated into the OCAC teaching websites.- Translated official documents and teaching materials from Mandarin to English and vice versa.- Promoted and Demonstrated new OCAC teaching aids/materials to the general public.- Won the *Ministry of the Interior Award 2011.

Wollongong Area, Australia

- Supervised Computer Lab Assistants.- Provided first level IT Support over phone, through remote desktop, face-to-face and via email to both students and staff members.- Troubleshot network connection, software and hardware errors raised by the users.- Performed user account administration such as resetting of passwords and validating user account application forms prior to account creation.- Installed OS on PCs with Symantec Ghost pre-imaged disks.- Deployed software on user PCs either remotely or locally.- Supported desktops and laptops (both Mac and Microsoft platform) of approximately 1000 machines across all UOW campuses.- Performed wireless network configuration on users’ laptops.- Authored training manuals and standard operating procedures for ITS lab staffs.- Liaised directly with suppliers regarding warranty issues.- Appointed acting ITS Lab Manager for over 2 months when the manager was away.

Wollongong, Australia

- Provided first level IT Support over phone and face-to-face to both students and staff members.- Performed user account administration such as resetting of passwords and validating user account application forms prior account creation.- Conducted user training sessions to an audience of 20 – 30 people during student/staff orientation programs. - Troubleshot network connection, software and hardware errors raised by the users.- Performed wireless network configuration on users’ laptops.

Wollongong, Australia

- Provided support to all PCs, printers and photocopiers in the UOW library.- Responded to enquires on general library information made by students/staffs.- Troubleshot network connection, software and hardware errors raised by the users. - Won the *People First Award 2005. (the first casual staff ever to be presented with this award)

Master Of Strategic Marketing, Marketing

Master Of Information And Communication Technology, Information Technology

Vice-President of Taiwanese Student Association 2003-2006 Vice-President of Taiwanese Student Association 2006-2007

Bachelor Of Information Technology, Information Technology

President of Taiwanese Student Association 2003-2006 Vice-President of Taiwanese Student Association 2002-2003 Activity Director.