David Sutphin Email & Phone Number

Accomplished and results-driven leader with extensive experience in electric utility industry fielding and analyzing hundreds of business energy needs and situations. Excel in identifying and pursuing new business opportunities and developing and executing successful business strategies. Proven track record of driving growth, profitability, and operational excellence through effective planning, analysis, and execution. Strong communicator and negotiator, with the ability to lead and motivate cross-functional teams to achieve shared goals. Solid background in working across local, federal regulated environments. Expertise in client relationships, customer account management and satisfaction, sales technique, project management, relationship building, and employee development. Achievements: Retained and increased hundreds of million(s) in annual revenue by creating and enforcing business development strategies, while building relationships with large energy users, critical facilities, and commercial, governmental, and industrial businesses.  Acted as “Voice of the Customer” and as key contributor on cross functional strategy and planning transformations in/out of Evergy that created deployment of programs, strategies, systems, processes, and services to maximize customer satisfaction.  Improved annual customer solutions team satisfaction scores from 70% to 97% over a eight year span (averaged at least 3% increase each year). Boosted customer sales/program participation rate from 30% to 70% by designing and deploying account plans that enabled customer solution team to refocus their time, create genuine conversations with customers, and capture short/long-term sales strategies and energy plans. Daily working knowledge and understanding of electrification technologies, on-road and off-road electric vehicles, energy conservation and demand response programs/technologies, renewable programs/technologies, sustainability initiatives, carbon footprints, business retention, economic development, power quality solutions, utility infrastructure improvements, energy advising, regulated utility environments, rate analysis, data modeling and financial forecasting over 18+ years.

Listed skills include Commercial Lending, Commercial Banking, Loans, Portfolio Management, and 11 others.